SupportCandy – Helpdesk & Customer… vs Autotask Ticket Lookup (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
SupportCandy – Helpdesk & Customer…
10K+ active installs
Free
Quick Verdict
As of April 2026, SupportCandy – Helpdesk & Customer… has a higher user rating (4.9/5 from 287 reviews) and leads in active installations (10K+ vs 10). Both are free WordPress plugins. SupportCandy – Helpdesk & Customer… has accumulated 494K+ total downloads while Autotask Ticket Lookup has 1.7K+.
Detailed Comparison
| Metric | SupportCandy – Helpdesk & Customer… | Autotask Ticket Lookup | |
|---|---|---|---|
| Rating | 4.9/5 | ◄ | N/A |
| Total Reviews | 287 | ◄ | 0 |
| Active Installs | 10K+ | ◄ | 10 |
| Total Downloads | 494K+ | ◄ | 1.7K+ |
| Support Resolution | 67% | N/A | |
| Last Updated | 1 week ago | ◄ | 11 years ago |
| First Released | 2018 | 2014 | |
| Age | 8 years | 12 years | |
| WP Requires | 5.6+ | 3.0+ | |
| PHP Requires | 7.4+ | false+ | |
| Business Model | Free | Free | |
| Latest Version | 3.4.6 | 1.1.0 |
Rating Breakdown
SupportCandy – Helpdesk & Customer…
Autotask Ticket Lookup
Download Trends
Recent Reviews
SupportCandy – Helpdesk & Customer… Reviews
Fantastic Support, great Feature Set, great value for Money
We had to migrate from our former E-Mail Support Solution because the support could not fix a quite important problem – and it was the best decision ever! SupportCandy is really feature rich, very
Almost great, except it’s missing one key feature.
It’s a great system and I’ve really been enjoying it, except of all the features for a ticket system to not have, the ability to merge tickets is missing. Every other system I’ve ever used I was able
Ottimo prodotto
Supporto tecnico presente e in tempi brevi. Di solito rispondono entro un giorno lavorativo
Autotask Ticket Lookup Reviews
No reviews yet
Frequently Asked Questions
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Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.