Awesome Support – WordPress HelpDesk &… vs Nirweb support (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
Awesome Support – WordPress HelpDesk &…
7.0K+ active installs
Free
Quick Verdict
As of April 2026, Nirweb support has a higher user rating (4.2/5 from 12 reviews) while Awesome Support – WordPress HelpDesk &… leads in active installations (7.0K+ vs 1.0K+). Both are free WordPress plugins. Awesome Support – WordPress HelpDesk &… has accumulated 533K+ total downloads while Nirweb support has 22K+.
Detailed Comparison
| Metric | Awesome Support – WordPress HelpDesk &… | Nirweb support | |
|---|---|---|---|
| Rating | 3.5/5 | ► | 4.2/5 |
| Total Reviews | 194 | ◄ | 12 |
| Active Installs | 7.0K+ | ◄ | 1.0K+ |
| Total Downloads | 533K+ | ◄ | 22K+ |
| Support Resolution | 0% | N/A | |
| Last Updated | 2 days ago | ◄ | 2 years ago |
| First Released | 2014 | 2021 | |
| Age | 12 years | 5 years | |
| WP Requires | 4.0+ | 5.0+ | |
| PHP Requires | false+ | 7.4+ | |
| Business Model | Free | Free | |
| Latest Version | 6.3.8 | 3.0.3 |
Rating Breakdown
Awesome Support – WordPress HelpDesk &…
Nirweb support
Download Trends
Over the past 30 days, Awesome Support – WordPress HelpDesk &… averaged approximately 71 daily downloads while Nirweb support averaged 4.
Recent Reviews
Awesome Support – WordPress HelpDesk &… Reviews
Otimo
Muito Bom
Poor maintainance
They still havent fixed the security bug from December, as described by Wordfence. The plugin is slowing down WP admin. It has a bug that prevent customer downloads from WooCommerce.
Why you should definitely choose a support plugin
I highly recommend this plugin Simple and concise setting screen First of all, it is compatible with Locotranslate and allows you to easily and concisely change the original translation in the s
Nirweb support Reviews
Beautiful, but….?
The user interface is one of the best out there, but there is no documentation or user guide anywhere to be found. Moving on, sadly.
کدنویسی افتضاح
متاسفانه پر از باگ هست. چون در حال استفاده بود، مجبورم کلی باگ فاجعه ازش بگیرم ..تا بتونم ادامه بدم. به هیچ عنوان استفاده نکنید.
بدرد نخور
افزونه دارای ایرادات فنی بسیار زیادی هست و حیف این همه زمان که برای نصب افزونه گذاشتیم و حیف این همه زمان که برای برنامه نویسیش گذاشته شده
More Ticket System Worth Comparing
Top alternatives in the same category as Awesome Support – WordPress HelpDesk &… and Nirweb support
Majestic Support for WordPress is a top-tier ticket system that can significantly enhance your customers' support experience.
Frequently Asked Questions
Is Awesome Support – WordPress HelpDesk &… or Nirweb support more popular?
Which has better ratings — Awesome Support – WordPress HelpDesk &… or Nirweb support?
Are Awesome Support – WordPress HelpDesk &… and Nirweb support free?
Which plugin has better support — Awesome Support – WordPress HelpDesk &… or Nirweb support?
Which plugin is updated more frequently?
Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.