Awesome Support – WordPress HelpDesk &… vs Zendesk Support for WordPress (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
Awesome Support – WordPress HelpDesk &…
7.0K+ active installs
Free
Zendesk Support for WordPress
2.0K+ active installs
Free
Quick Verdict
As of April 2026, Awesome Support – WordPress HelpDesk &… has a higher user rating (3.5/5 from 194 reviews) and leads in active installations (7.0K+ vs 2.0K+). Both are free WordPress plugins. Awesome Support – WordPress HelpDesk &… has accumulated 533K+ total downloads while Zendesk Support for WordPress has 138K+.
Detailed Comparison
| Metric | Awesome Support – WordPress HelpDesk &… | Zendesk Support for WordPress | |
|---|---|---|---|
| Rating | 3.5/5 | ◄ | 2/5 |
| Total Reviews | 194 | ◄ | 7 |
| Active Installs | 7.0K+ | ◄ | 2.0K+ |
| Total Downloads | 533K+ | ◄ | 138K+ |
| Support Resolution | 0% | N/A | |
| Last Updated | 2 days ago | ◄ | 2 years ago |
| First Released | 2014 | 2011 | |
| Age | 12 years | 15 years | |
| WP Requires | 4.0+ | 2.9.2+ | |
| PHP Requires | false+ | false+ | |
| Business Model | Free | Free | |
| Latest Version | 6.3.8 | 1.8.5 |
Rating Breakdown
Awesome Support – WordPress HelpDesk &…
Zendesk Support for WordPress
Download Trends
Over the past 30 days, Awesome Support – WordPress HelpDesk &… averaged approximately 71 daily downloads while Zendesk Support for WordPress averaged 10.
Recent Reviews
Awesome Support – WordPress HelpDesk &… Reviews
Otimo
Muito Bom
Poor maintainance
They still havent fixed the security bug from December, as described by Wordfence. The plugin is slowing down WP admin. It has a bug that prevent customer downloads from WooCommerce.
Why you should definitely choose a support plugin
I highly recommend this plugin Simple and concise setting screen First of all, it is compatible with Locotranslate and allows you to easily and concisely change the original translation in the s
Zendesk Support for WordPress Reviews
What a disgrace!
When you see how much you pay for using the Zendesk platform, that’s a disgrace that they are unable to upgrade their app for months
Refuses to update for their own mandated change
Zendesk is demanding that all users update their sites by May 1st, but they’ve refused to update their own plugin, so the 3,000+ active installations are about to stop working with no word from Zendes
Needs to be updated!
This plugin has broken WordFence. This is totally unacceptable since I heavily rely on WordFence more than I do ZenDesk plugin. PLEASE UPDATE THIS PLUGIN so we can use it once again. If you don’t keep
More Helpdesk Worth Comparing
Top alternatives in the same category as Awesome Support – WordPress HelpDesk &… and Zendesk Support for WordPress
Enhance your WordPress site with our helpdesk and support ticket system. Manage customer support, tickets, and email tickets efficiently.
Feature Rich and Super Fast Support and Customer Ticketing System for WordPress.
Professional, beautiful, complete and powerful help desk & support system for WordPress.
AI chatbot that automates support, answers FAQs, drives WooCommerce sales, generates leads, and boosts engagement — easy setup, no coding!
Majestic Support for WordPress is a top-tier ticket system that can significantly enhance your customers' support experience.
Manage customer support with a powerful helpdesk & support ticket system — track customer tickets, resolve, and streamline your support workflow.
Frequently Asked Questions
Is Awesome Support – WordPress HelpDesk &… or Zendesk Support for WordPress more popular?
Which has better ratings — Awesome Support – WordPress HelpDesk &… or Zendesk Support for WordPress?
Are Awesome Support – WordPress HelpDesk &… and Zendesk Support for WordPress free?
Which plugin has better support — Awesome Support – WordPress HelpDesk &… or Zendesk Support for WordPress?
Which plugin is updated more frequently?
Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.