Chatway Live Chat – AI Chatbot… vs SupportCandy – Helpdesk & Customer… (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
Chatway Live Chat – AI Chatbot…
30K+ active installs
Free
SupportCandy – Helpdesk & Customer…
10K+ active installs
Free
Quick Verdict
As of April 2026, Chatway Live Chat – AI Chatbot… has a higher user rating (5/5 from 673 reviews) and leads in active installations (30K+ vs 10K+). Both are free WordPress plugins. Chatway Live Chat – AI Chatbot… has accumulated 251K+ total downloads while SupportCandy – Helpdesk & Customer… has 494K+. Chatway Live Chat – AI Chatbot… has a higher support resolution rate (100% vs 57%).
Detailed Comparison
| Metric | Chatway Live Chat – AI Chatbot… | SupportCandy – Helpdesk & Customer… | |
|---|---|---|---|
| Rating | 5/5 | ◄ | 4.9/5 |
| Total Reviews | 673 | ◄ | 287 |
| Active Installs | 30K+ | ◄ | 10K+ |
| Total Downloads | 251K+ | ► | 494K+ |
| Support Resolution | 100% | ◄ | 57% |
| Last Updated | 4 days ago | ◄ | 1 week ago |
| First Released | 2023 | 2018 | |
| Age | 3 years | 8 years | |
| WP Requires | 3.1+ | 5.6+ | |
| PHP Requires | false+ | 7.4+ | |
| Business Model | Free | Free | |
| Latest Version | 1.4.5 | 3.4.6 |
Rating Breakdown
Chatway Live Chat – AI Chatbot…
SupportCandy – Helpdesk & Customer…
Download Trends
Over the past 30 days, Chatway Live Chat – AI Chatbot… averaged approximately 209 daily downloads while SupportCandy – Helpdesk & Customer… averaged 235.
Recent Reviews
Chatway Live Chat – AI Chatbot… Reviews
Useful!
Just started using the live chat for my small business, it’s helpful and customizable.
I love it!
Great chat. Has been helping my business in many different ways. I am grateful for this service
Fast and reliable
they are fast
SupportCandy – Helpdesk & Customer… Reviews
Fantastic Support, great Feature Set, great value for Money
We had to migrate from our former E-Mail Support Solution because the support could not fix a quite important problem – and it was the best decision ever! SupportCandy is really feature rich, very
Almost great, except it’s missing one key feature.
It’s a great system and I’ve really been enjoying it, except of all the features for a ticket system to not have, the ability to merge tickets is missing. Every other system I’ve ever used I was able
Ottimo prodotto
Supporto tecnico presente e in tempi brevi. Di solito rispondono entro un giorno lavorativo
More Customer Support Worth Comparing
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Frequently Asked Questions
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Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.