Chatway Live Chat – AI Chatbot… vs Zendesk Support for WordPress (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
Chatway Live Chat – AI Chatbot…
30K+ active installs
Free
Zendesk Support for WordPress
2.0K+ active installs
Free
Quick Verdict
As of April 2026, Chatway Live Chat – AI Chatbot… has a higher user rating (5/5 from 675 reviews) and leads in active installations (30K+ vs 2.0K+). Both are free WordPress plugins. Chatway Live Chat – AI Chatbot… has accumulated 251K+ total downloads while Zendesk Support for WordPress has 138K+.
Detailed Comparison
| Metric | Chatway Live Chat – AI Chatbot… | Zendesk Support for WordPress | |
|---|---|---|---|
| Rating | 5/5 | ◄ | 2/5 |
| Total Reviews | 675 | ◄ | 7 |
| Active Installs | 30K+ | ◄ | 2.0K+ |
| Total Downloads | 251K+ | ◄ | 138K+ |
| Support Resolution | 100% | N/A | |
| Last Updated | 4 days ago | ◄ | 2 years ago |
| First Released | 2023 | 2011 | |
| Age | 3 years | 15 years | |
| WP Requires | 3.1+ | 2.9.2+ | |
| PHP Requires | false+ | false+ | |
| Business Model | Free | Free | |
| Latest Version | 1.4.5 | 1.8.5 |
Rating Breakdown
Chatway Live Chat – AI Chatbot…
Zendesk Support for WordPress
Download Trends
Over the past 30 days, Chatway Live Chat – AI Chatbot… averaged approximately 209 daily downloads while Zendesk Support for WordPress averaged 10.
Recent Reviews
Chatway Live Chat – AI Chatbot… Reviews
Useful!
Just started using the live chat for my small business, it’s helpful and customizable.
I love it!
Great chat. Has been helping my business in many different ways. I am grateful for this service
Fast and reliable
they are fast
Zendesk Support for WordPress Reviews
What a disgrace!
When you see how much you pay for using the Zendesk platform, that’s a disgrace that they are unable to upgrade their app for months
Refuses to update for their own mandated change
Zendesk is demanding that all users update their sites by May 1st, but they’ve refused to update their own plugin, so the 3,000+ active installations are about to stop working with no word from Zendes
Needs to be updated!
This plugin has broken WordFence. This is totally unacceptable since I heavily rely on WordFence more than I do ZenDesk plugin. PLEASE UPDATE THIS PLUGIN so we can use it once again. If you don’t keep
More Customer Support Worth Comparing
Top alternatives in the same category as Chatway Live Chat – AI Chatbot… and Zendesk Support for WordPress
Best live chat and help desk plugin for WordPress websites. Add the LiveChat widget to engage visitors and provide real‑time customer support! 🚀
Zendesk Chat (previously Zopim) lets you monitor and chat with visitors surfing your store in real-time. Impress them personally and ease them into th …
Enhance your WordPress site with our helpdesk and support ticket system. Manage customer support, tickets, and email tickets efficiently.
Majestic Support for WordPress is a top-tier ticket system that can significantly enhance your customers' support experience.
Support your customers via Facebook Messenger Live Chat conveniently from your own website.
Frequently Asked Questions
Is Chatway Live Chat – AI Chatbot… or Zendesk Support for WordPress more popular?
Which has better ratings — Chatway Live Chat – AI Chatbot… or Zendesk Support for WordPress?
Are Chatway Live Chat – AI Chatbot… and Zendesk Support for WordPress free?
Which plugin has better support — Chatway Live Chat – AI Chatbot… or Zendesk Support for WordPress?
Which plugin is updated more frequently?
Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.