Chatway Live Chat – AI Chatbot… vs Zendesk Chat (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
Chatway Live Chat – AI Chatbot…
30K+ active installs
Free
Quick Verdict
As of April 2026, Chatway Live Chat – AI Chatbot… has a higher user rating (5/5 from 673 reviews) and leads in active installations (30K+ vs 10K+). Both are free WordPress plugins. Chatway Live Chat – AI Chatbot… has accumulated 251K+ total downloads while Zendesk Chat has 1.3M+.
Detailed Comparison
| Metric | Chatway Live Chat – AI Chatbot… | Zendesk Chat | |
|---|---|---|---|
| Rating | 5/5 | ◄ | 4/5 |
| Total Reviews | 673 | ◄ | 27 |
| Active Installs | 30K+ | ◄ | 10K+ |
| Total Downloads | 251K+ | ► | 1.3M+ |
| Support Resolution | 100% | N/A | |
| Last Updated | 4 days ago | ◄ | 5 years ago |
| First Released | 2023 | 2010 | |
| Age | 3 years | 16 years | |
| WP Requires | 3.1+ | 3.1+ | |
| PHP Requires | false+ | false+ | |
| Business Model | Free | Free | |
| Latest Version | 1.4.5 | 1.4.18 |
Rating Breakdown
Chatway Live Chat – AI Chatbot…
Zendesk Chat
Download Trends
Over the past 30 days, Chatway Live Chat – AI Chatbot… averaged approximately 209 daily downloads while Zendesk Chat averaged 17.
Recent Reviews
Chatway Live Chat – AI Chatbot… Reviews
Useful!
Just started using the live chat for my small business, it’s helpful and customizable.
I love it!
Great chat. Has been helping my business in many different ways. I am grateful for this service
Fast and reliable
they are fast
Zendesk Chat Reviews
Nothing Works
Nothing works. Not even their website on mobile.
Very Useful and FREE!!!!
It is a very useful chat plugin. It offers live chat support for 1 agent (for free) BUT if you don’t have too much traffic that is enough. It is very customizable and it has a mobile app so as the use
Slow down any website
It’s Slow down any website, and no any support
More Customer Support Worth Comparing
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Frequently Asked Questions
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Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.