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Joinchat vs Freshchat (2026)

Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.

Joinchat

Joinchat

4.7(189)

700K+ active installs

Free

Updated 1 week ago
View Joinchat
VS
Freshchat

Freshchat

2.9(9)

1.0K+ active installs

Free

Updated 4 years ago
View Freshchat

Quick Verdict

As of April 2026, Joinchat has a higher user rating (4.7/5 from 189 reviews) and leads in active installations (700K+ vs 1.0K+). Both are free WordPress plugins. Joinchat has accumulated 16M+ total downloads while Freshchat has 47K+.

Detailed Comparison

Rating
4.7/5Joinchat
◄
Freshchat2.9/5
Total Reviews
189Joinchat
◄
Freshchat9
Active Installs
700K+Joinchat
◄
Freshchat1.0K+
Total Downloads
16M+Joinchat
◄
Freshchat47K+
Support Resolution
33%Joinchat
FreshchatN/A
Last Updated
1 week agoJoinchat
◄
Freshchat4 years ago
First Released
2018Joinchat
Freshchat2017
Age
8 yearsJoinchat
Freshchat9 years
WP Requires
4.9.6+Joinchat
Freshchat3.0.1+
PHP Requires
7.0+Joinchat
Freshchat5.2.4+
Business Model
FreeJoinchat
FreshchatFree
Latest Version
6.1.1Joinchat
Freshchat2.3.4

Rating Breakdown

Joinchat

4.7/5(189 reviews)
5
89%
4
4%
3
1%
2
2%
1
4%

Freshchat

2.9/5(9 reviews)
5
44%
4
0%
3
0%
2
11%
1
44%

Recent Reviews

Joinchat Reviews

by old1man

Exelente!

Muy simple y eficiente. Me gustó mucho!

by freshan

Does what it does well!

Really clean interface, simple and functional

by mobilalonamad

Perfect service and very quick!

I really appreciate the support of Joinchat team, very professional! And I also have the free verison of the plugin. Very, very professional!

Freshchat Reviews

by atlantichealthcareproducts

WORKS GREAT!

<script> window.fcSettings = { token: "XXXXXXX", host: "https://wchat.freshchat.com" }; </script> <script src="https://wchat.freshchat.com/js/widget.js" async defer></script>

by hcarmody

Out of date

The plugin is severely out of date, yet the company claims to be integrated with WordPress.

by noddemix

JavaScript errors still unresolved

Same problem as a previous user, I have a persistent error showing in the DevTools console that hasn’t been resolved using the latest version of the plugin (2.3.0). Uncaught TypeError: Cannot set prop

Frequently Asked Questions

Is Joinchat or Freshchat more popular?
Joinchat has 700K+ active installations while Freshchat has 1.0K+. Joinchat is the more widely-used plugin as of April 2026.
Which has better ratings — Joinchat or Freshchat?
Joinchat has a 4.7/5 rating from 189 reviews, while Freshchat has a 2.9/5 rating from 9 reviews.
Are Joinchat and Freshchat free?
Joinchat is free and Freshchat is free. Both can be downloaded from the WordPress.org plugin directory.
Which plugin has better support — Joinchat or Freshchat?
Support resolution data is not available for all plugins. Check each plugin's WordPress.org support forum for current response quality.
Which plugin is updated more frequently?
Joinchat was last updated 1 week ago and Freshchat was last updated 4 years ago.

Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.