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Joinchat vs Zendesk Chat (2026)

Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.

Joinchat

Joinchat

4.7(189)

700K+ active installs

Free

Updated 1 week ago
View Joinchat
VS
Zendesk Chat

Zendesk Chat

4(27)

10K+ active installs

Free

Updated 5 years ago
View Zendesk Chat

Quick Verdict

As of April 2026, Joinchat has a higher user rating (4.7/5 from 189 reviews) and leads in active installations (700K+ vs 10K+). Both are free WordPress plugins. Joinchat has accumulated 16M+ total downloads while Zendesk Chat has 1.3M+.

Detailed Comparison

Rating
4.7/5Joinchat
◄
Zendesk Chat4/5
Total Reviews
189Joinchat
◄
Zendesk Chat27
Active Installs
700K+Joinchat
◄
Zendesk Chat10K+
Total Downloads
16M+Joinchat
◄
Zendesk Chat1.3M+
Support Resolution
33%Joinchat
Zendesk ChatN/A
Last Updated
1 week agoJoinchat
◄
Zendesk Chat5 years ago
First Released
2018Joinchat
Zendesk Chat2010
Age
8 yearsJoinchat
Zendesk Chat16 years
WP Requires
4.9.6+Joinchat
Zendesk Chat3.1+
PHP Requires
7.0+Joinchat
Zendesk Chatfalse+
Business Model
FreeJoinchat
Zendesk ChatFree
Latest Version
6.1.1Joinchat
Zendesk Chat1.4.18

Rating Breakdown

Joinchat

4.7/5(189 reviews)
5
89%
4
4%
3
1%
2
2%
1
4%

Zendesk Chat

4/5(27 reviews)
5
67%
4
4%
3
7%
2
4%
1
19%

Recent Reviews

Joinchat Reviews

by old1man

Exelente!

Muy simple y eficiente. Me gustó mucho!

by freshan

Does what it does well!

Really clean interface, simple and functional

by mobilalonamad

Perfect service and very quick!

I really appreciate the support of Joinchat team, very professional! And I also have the free verison of the plugin. Very, very professional!

Zendesk Chat Reviews

by Lexiol

Nothing Works

Nothing works. Not even their website on mobile.

by netart.gr

Very Useful and FREE!!!!

It is a very useful chat plugin. It offers live chat support for 1 agent (for free) BUT if you don’t have too much traffic that is enough. It is very customizable and it has a mobile app so as the use

by ateya3d

Slow down any website

It’s Slow down any website, and no any support

Frequently Asked Questions

Is Joinchat or Zendesk Chat more popular?
Joinchat has 700K+ active installations while Zendesk Chat has 10K+. Joinchat is the more widely-used plugin as of April 2026.
Which has better ratings — Joinchat or Zendesk Chat?
Joinchat has a 4.7/5 rating from 189 reviews, while Zendesk Chat has a 4/5 rating from 27 reviews.
Are Joinchat and Zendesk Chat free?
Joinchat is free and Zendesk Chat is free. Both can be downloaded from the WordPress.org plugin directory.
Which plugin has better support — Joinchat or Zendesk Chat?
Support resolution data is not available for all plugins. Check each plugin's WordPress.org support forum for current response quality.
Which plugin is updated more frequently?
Joinchat was last updated 1 week ago and Zendesk Chat was last updated 5 years ago.

Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.