Cresta Help Chat vs Zendesk Support for WordPress (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
Zendesk Support for WordPress
2.0K+ active installs
Free
Quick Verdict
As of April 2026, Cresta Help Chat has a higher user rating (5/5 from 15 reviews) and leads in active installations (10K+ vs 2.0K+). Both are free WordPress plugins. Cresta Help Chat has accumulated 249K+ total downloads while Zendesk Support for WordPress has 138K+.
Detailed Comparison
| Metric | Cresta Help Chat | Zendesk Support for WordPress | |
|---|---|---|---|
| Rating | 5/5 | ◄ | 2/5 |
| Total Reviews | 15 | ◄ | 7 |
| Active Installs | 10K+ | ◄ | 2.0K+ |
| Total Downloads | 249K+ | ◄ | 138K+ |
| Support Resolution | N/A | N/A | |
| Last Updated | 3 months ago | ◄ | 2 years ago |
| First Released | 2018 | 2011 | |
| Age | 8 years | 15 years | |
| WP Requires | 4.2+ | 2.9.2+ | |
| PHP Requires | false+ | false+ | |
| Business Model | Free | Free | |
| Latest Version | 1.3.7 | 1.8.5 |
Rating Breakdown
Cresta Help Chat
Zendesk Support for WordPress
Download Trends
Over the past 30 days, Cresta Help Chat averaged approximately 39 daily downloads while Zendesk Support for WordPress averaged 10.
Recent Reviews
Cresta Help Chat Reviews
Great WordPress Plugin
Easy and client converting whatsapp CTA.
Best Whatsapp Plugin
Simple, minimalist and straight to the point. There are not so many confusing settings that usually annoy me! I hope the developer keeps this plugin up to date and most importantly keeps it always so
Great Plugin
Best plugin for chat! light and quick to set up 🙂
Zendesk Support for WordPress Reviews
What a disgrace!
When you see how much you pay for using the Zendesk platform, that’s a disgrace that they are unable to upgrade their app for months
Refuses to update for their own mandated change
Zendesk is demanding that all users update their sites by May 1st, but they’ve refused to update their own plugin, so the 3,000+ active installations are about to stop working with no word from Zendes
Needs to be updated!
This plugin has broken WordFence. This is totally unacceptable since I heavily rely on WordFence more than I do ZenDesk plugin. PLEASE UPDATE THIS PLUGIN so we can use it once again. If you don’t keep
More Help Desk Worth Comparing
Top alternatives in the same category as Cresta Help Chat and Zendesk Support for WordPress
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Frequently Asked Questions
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Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.