PluginSift

Crisp – Live Chat and Chatbot vs Echo Knowledge Base – Documentation… (2026)

Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.

Crisp – Live Chat and Chatbot

Crisp – Live Chat and Chatbot

4.6(73)

20K+ active installs

Free

Updated 11 months ago
View Crisp – Live Chat and Chatbot
VS
Echo Knowledge Base – Documentation…

Echo Knowledge Base – Documentation…

4.9(122)

10K+ active installs

Free

Updated 4 days ago
View Echo Knowledge Base – Documentation…

Quick Verdict

As of April 2026, Echo Knowledge Base – Documentation… has a higher user rating (4.9/5 from 122 reviews) while Crisp – Live Chat and Chatbot leads in active installations (20K+ vs 10K+). Both are free WordPress plugins. Crisp – Live Chat and Chatbot has accumulated 765K+ total downloads while Echo Knowledge Base – Documentation… has 1.2M+.

Detailed Comparison

Rating
4.6/5Crisp – Live Chat and Chatbot
►
Echo Knowledge Base – Documentation…4.9/5
Total Reviews
73Crisp – Live Chat and Chatbot
►
Echo Knowledge Base – Documentation…122
Active Installs
20K+Crisp – Live Chat and Chatbot
◄
Echo Knowledge Base – Documentation…10K+
Total Downloads
765K+Crisp – Live Chat and Chatbot
►
Echo Knowledge Base – Documentation…1.2M+
Support Resolution
N/ACrisp – Live Chat and Chatbot
Echo Knowledge Base – Documentation…100%
Last Updated
11 months agoCrisp – Live Chat and Chatbot
►
Echo Knowledge Base – Documentation…4 days ago
First Released
2016Crisp – Live Chat and Chatbot
Echo Knowledge Base – Documentation…2017
Age
10 yearsCrisp – Live Chat and Chatbot
Echo Knowledge Base – Documentation…9 years
WP Requires
3.0.1+Crisp – Live Chat and Chatbot
Echo Knowledge Base – Documentation…5.3+
PHP Requires
5.3+Crisp – Live Chat and Chatbot
Echo Knowledge Base – Documentation…5.6+
Business Model
FreeCrisp – Live Chat and Chatbot
Echo Knowledge Base – Documentation…Free
Latest Version
0.48Crisp – Live Chat and Chatbot
Echo Knowledge Base – Documentation…17.3.0

Rating Breakdown

Crisp – Live Chat and Chatbot

4.6/5(73 reviews)
5
88%
4
1%
3
3%
2
1%
1
7%

Echo Knowledge Base – Documentation…

4.9/5(122 reviews)
5
97%
4
0%
3
1%
2
1%
1
2%

Recent Reviews

Crisp – Live Chat and Chatbot Reviews

by bonsaigil

Freemium – Easy Setup, expensive basic addons

Paid might be awesome, but don’t bother with freemium. It’s easy to setup with WordPress. They auto upgrade the free account to paid account trial on signup, so it’s confusing what features are ava

by mpaletou

Impressionnant par sa simplicité

J’utilisais auparavant Tawk.to comme chatbot sur mes sites web. Lorsque j’ai décidé d’installer Crisp pour essayer, je l’ai immédiatement adopté. En n’ayant rien fait d’autre que l’activer dans mon

by mephivio34

Excellent Product

Crisp.app has revolutionized our customer support! The intuitive interface, seamless integration, and powerful features like live chat and chatbots have significantly boosted our efficiency. Their exc

Echo Knowledge Base – Documentation… Reviews

by fightinfett

Excellent and Maintained KBase Plugin

We have come to rely on the functionality of this plugin. The customer service and support are also very responsive, and the team continuously updates the plugin on a regular basis. I would highly rec

by flecki

Structured and user-friendly knowledge management solution

We are using the plugin within our organization to build and maintain our internal knowledge base – and we are absolutely impressed. The setup process is quick and straightforward, allowing you to

by [email protected]

Very responsive and helpful

assisted with adding a new feature within a few hours to incorporate into our AI Add-in

Frequently Asked Questions

Is Crisp – Live Chat and Chatbot or Echo Knowledge Base – Documentation… more popular?
Crisp – Live Chat and Chatbot has 20K+ active installations while Echo Knowledge Base – Documentation… has 10K+. Crisp – Live Chat and Chatbot is the more widely-used plugin as of April 2026.
Which has better ratings — Crisp – Live Chat and Chatbot or Echo Knowledge Base – Documentation…?
Crisp – Live Chat and Chatbot has a 4.6/5 rating from 73 reviews, while Echo Knowledge Base – Documentation… has a 4.9/5 rating from 122 reviews.
Are Crisp – Live Chat and Chatbot and Echo Knowledge Base – Documentation… free?
Crisp – Live Chat and Chatbot is free and Echo Knowledge Base – Documentation… is free. Both can be downloaded from the WordPress.org plugin directory.
Which plugin has better support — Crisp – Live Chat and Chatbot or Echo Knowledge Base – Documentation…?
Support resolution data is not available for all plugins. Check each plugin's WordPress.org support forum for current response quality.
Which plugin is updated more frequently?
Crisp – Live Chat and Chatbot was last updated 11 months ago and Echo Knowledge Base – Documentation… was last updated 4 days ago.

Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.