Crisp – Live Chat and Chatbot vs Live Chat by Formilla – Real-time Chat… (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
Crisp – Live Chat and Chatbot
20K+ active installs
Free
Live Chat by Formilla – Real-time Chat…
3.0K+ active installs
Free
Quick Verdict
As of April 2026, Live Chat by Formilla – Real-time Chat… has a higher user rating (4.8/5 from 116 reviews) while Crisp – Live Chat and Chatbot leads in active installations (20K+ vs 3.0K+). Both are free WordPress plugins. Crisp – Live Chat and Chatbot has accumulated 765K+ total downloads while Live Chat by Formilla – Real-time Chat… has 193K+.
Detailed Comparison
| Metric | Crisp – Live Chat and Chatbot | Live Chat by Formilla – Real-time Chat… | |
|---|---|---|---|
| Rating | 4.6/5 | ► | 4.8/5 |
| Total Reviews | 73 | ► | 116 |
| Active Installs | 20K+ | ◄ | 3.0K+ |
| Total Downloads | 765K+ | ◄ | 193K+ |
| Support Resolution | N/A | N/A | |
| Last Updated | 11 months ago | ► | 4 months ago |
| First Released | 2016 | 2013 | |
| Age | 10 years | 13 years | |
| WP Requires | 3.0.1+ | 2.7+ | |
| PHP Requires | 5.3+ | false+ | |
| Business Model | Free | Free | |
| Latest Version | 0.48 | 1.4 |
Rating Breakdown
Crisp – Live Chat and Chatbot
Live Chat by Formilla – Real-time Chat…
Download Trends
Over the past 30 days, Crisp – Live Chat and Chatbot averaged approximately 71 daily downloads while Live Chat by Formilla – Real-time Chat… averaged 12.
Recent Reviews
Crisp – Live Chat and Chatbot Reviews
Freemium – Easy Setup, expensive basic addons
Paid might be awesome, but don’t bother with freemium. It’s easy to setup with WordPress. They auto upgrade the free account to paid account trial on signup, so it’s confusing what features are ava
Impressionnant par sa simplicité
J’utilisais auparavant Tawk.to comme chatbot sur mes sites web. Lorsque j’ai décidé d’installer Crisp pour essayer, je l’ai immédiatement adopté. En n’ayant rien fait d’autre que l’activer dans mon
Excellent Product
Crisp.app has revolutionized our customer support! The intuitive interface, seamless integration, and powerful features like live chat and chatbots have significantly boosted our efficiency. Their exc
Live Chat by Formilla – Real-time Chat… Reviews
BEST BEST SERVICE AND PRODUCT! I LOVE IT!
These guys are the best! The product works well and the service is excellent! Thank you!
Nice one
Best thing, there is free version for testing.
I love this livechat
This live chat is so cool and easy to use. love it.
More Livechat Worth Comparing
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Frequently Asked Questions
Is Crisp – Live Chat and Chatbot or Live Chat by Formilla – Real-time Chat… more popular?
Which has better ratings — Crisp – Live Chat and Chatbot or Live Chat by Formilla – Real-time Chat…?
Are Crisp – Live Chat and Chatbot and Live Chat by Formilla – Real-time Chat… free?
Which plugin has better support — Crisp – Live Chat and Chatbot or Live Chat by Formilla – Real-time Chat…?
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Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.