Crisp – Live Chat and Chatbot vs Smartsupp – live chat, AI shopping… (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
Crisp – Live Chat and Chatbot
20K+ active installs
Free
Smartsupp – live chat, AI shopping…
20K+ active installs
Free
Quick Verdict
As of April 2026, Smartsupp – live chat, AI shopping… has a higher user rating (4.7/5 from 131 reviews) while Crisp – Live Chat and Chatbot leads in active installations (20K+ vs 20K+). Both are free WordPress plugins. Crisp – Live Chat and Chatbot has accumulated 765K+ total downloads while Smartsupp – live chat, AI shopping… has 371K+.
Detailed Comparison
| Metric | Crisp – Live Chat and Chatbot | Smartsupp – live chat, AI shopping… | |
|---|---|---|---|
| Rating | 4.6/5 | ► | 4.7/5 |
| Total Reviews | 73 | ► | 131 |
| Active Installs | 20K+ | 20K+ | |
| Total Downloads | 765K+ | ◄ | 371K+ |
| Support Resolution | N/A | N/A | |
| Last Updated | 11 months ago | ► | 3 months ago |
| First Released | 2016 | 2014 | |
| Age | 10 years | 12 years | |
| WP Requires | 3.0.1+ | 3.0+ | |
| PHP Requires | 5.3+ | 5.3.2+ | |
| Business Model | Free | Free | |
| Latest Version | 0.48 | 3.9.2 |
Rating Breakdown
Crisp – Live Chat and Chatbot
Smartsupp – live chat, AI shopping…
Download Trends
Over the past 30 days, Crisp – Live Chat and Chatbot averaged approximately 71 daily downloads while Smartsupp – live chat, AI shopping… averaged 100.
Recent Reviews
Crisp – Live Chat and Chatbot Reviews
Freemium – Easy Setup, expensive basic addons
Paid might be awesome, but don’t bother with freemium. It’s easy to setup with WordPress. They auto upgrade the free account to paid account trial on signup, so it’s confusing what features are ava
Impressionnant par sa simplicité
J’utilisais auparavant Tawk.to comme chatbot sur mes sites web. Lorsque j’ai décidé d’installer Crisp pour essayer, je l’ai immédiatement adopté. En n’ayant rien fait d’autre que l’activer dans mon
Excellent Product
Crisp.app has revolutionized our customer support! The intuitive interface, seamless integration, and powerful features like live chat and chatbots have significantly boosted our efficiency. Their exc
Smartsupp – live chat, AI shopping… Reviews
Great
greatI have been using this plugin for a long time, I can confidently say that it is the best, I am satisfied
Excelente
Simplemente excelente este producto y muy útil.
RECOMIENDO
He tenido la oportunidad de utilizar Smartsupp en mi negocio y no puedo estar más satisfecho con los resultados. Smartsupp se ha convertido en una herramienta esencial para mejorar nuestra comunicació
More Livechat Worth Comparing
Top alternatives in the same category as Crisp – Live Chat and Chatbot and Smartsupp – live chat, AI shopping…
Add Tidio Live Chat to your WordPress for free to answer customers’ questions, engage website visitors, generate leads, and increase sales.
Identify, engage and convert website visitors with live chat and visitor analytics.
Best live chat and help desk plugin for WordPress websites. Add the LiveChat widget to engage visitors and provide real‑time customer support! 🚀
Live chat software with real-time visitor monitoring and chatbots! Live chat with your visitors for free or use a chatbot to automate self-help.
LeadBooster Chatbot by Pipedrive is a chatbot plugin that captures visitors to your WordPress website and turns them from qualified leads into deals i …
Powerful chat / chatbot / Fb chat and cart saver app for Wordpress and WooCommerce, free as long as you want.
Frequently Asked Questions
Is Crisp – Live Chat and Chatbot or Smartsupp – live chat, AI shopping… more popular?
Which has better ratings — Crisp – Live Chat and Chatbot or Smartsupp – live chat, AI shopping…?
Are Crisp – Live Chat and Chatbot and Smartsupp – live chat, AI shopping… free?
Which plugin has better support — Crisp – Live Chat and Chatbot or Smartsupp – live chat, AI shopping…?
Which plugin is updated more frequently?
Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.