Echo Knowledge Base – Documentation… vs LiveChat – Live Chat Plugin for WP… (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
Echo Knowledge Base – Documentation…
10K+ active installs
Free
LiveChat – Live Chat Plugin for WP…
10K+ active installs
Free
Quick Verdict
As of April 2026, Echo Knowledge Base – Documentation… has a higher user rating (4.9/5 from 122 reviews) and leads in active installations (10K+ vs 10K+). Both are free WordPress plugins. Echo Knowledge Base – Documentation… has accumulated 1.2M+ total downloads while LiveChat – Live Chat Plugin for WP… has 1.3M+. Echo Knowledge Base – Documentation… has a higher support resolution rate (100% vs 0%).
Detailed Comparison
| Metric | Echo Knowledge Base – Documentation… | LiveChat – Live Chat Plugin for WP… | |
|---|---|---|---|
| Rating | 4.9/5 | ◄ | 4.6/5 |
| Total Reviews | 122 | ◄ | 98 |
| Active Installs | 10K+ | 10K+ | |
| Total Downloads | 1.2M+ | ► | 1.3M+ |
| Support Resolution | 100% | ◄ | 0% |
| Last Updated | 4 days ago | ◄ | 2 months ago |
| First Released | 2017 | 2010 | |
| Age | 9 years | 16 years | |
| WP Requires | 5.3+ | 4.4+ | |
| PHP Requires | 5.6+ | 7.2+ | |
| Business Model | Free | Free | |
| Latest Version | 17.3.0 | 5.0.11 |
Rating Breakdown
Echo Knowledge Base – Documentation…
LiveChat – Live Chat Plugin for WP…
Download Trends
Over the past 30 days, Echo Knowledge Base – Documentation… averaged approximately 841 daily downloads while LiveChat – Live Chat Plugin for WP… averaged 102.
Recent Reviews
Echo Knowledge Base – Documentation… Reviews
Excellent and Maintained KBase Plugin
We have come to rely on the functionality of this plugin. The customer service and support are also very responsive, and the team continuously updates the plugin on a regular basis. I would highly rec
Structured and user-friendly knowledge management solution
We are using the plugin within our organization to build and maintain our internal knowledge base – and we are absolutely impressed. The setup process is quick and straightforward, allowing you to
Very responsive and helpful
assisted with adding a new feature within a few hours to incorporate into our AI Add-in
LiveChat – Live Chat Plugin for WP… Reviews
A solid live chat solution for a small or large business / web experience.
This is a great product, with both great AI and human support if you have any issues.
Great support!
Very easy to use, installation process was simple(install activate login done pretty much), responsive staff which are very quick to answer any questions you need! Runs fast on the website and plenty
Overpriced , unethical charges
Overpriced, Hidden Fees, and Shady Practices – Stay Away! ⭐☆☆☆☆ My experience with the LiveChat app for WordPress has been nothing short of awful. They charged me for a service that
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Frequently Asked Questions
Is Echo Knowledge Base – Documentation… or LiveChat – Live Chat Plugin for WP… more popular?
Which has better ratings — Echo Knowledge Base – Documentation… or LiveChat – Live Chat Plugin for WP…?
Are Echo Knowledge Base – Documentation… and LiveChat – Live Chat Plugin for WP… free?
Which plugin has better support — Echo Knowledge Base – Documentation… or LiveChat – Live Chat Plugin for WP…?
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Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.