Fluent Support – Helpdesk & Customer… vs Awesome Support – WordPress HelpDesk &… (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
Fluent Support – Helpdesk & Customer…
10K+ active installs
Free
Awesome Support – WordPress HelpDesk &…
7.0K+ active installs
Free
Quick Verdict
As of April 2026, Fluent Support – Helpdesk & Customer… has a higher user rating (4.5/5 from 62 reviews) and leads in active installations (10K+ vs 7.0K+). Both are free WordPress plugins. Fluent Support – Helpdesk & Customer… has accumulated 253K+ total downloads while Awesome Support – WordPress HelpDesk &… has 533K+. Fluent Support – Helpdesk & Customer… has a higher support resolution rate (100% vs 0%).
Detailed Comparison
| Metric | Fluent Support – Helpdesk & Customer… | Awesome Support – WordPress HelpDesk &… | |
|---|---|---|---|
| Rating | 4.5/5 | ◄ | 3.5/5 |
| Total Reviews | 62 | ► | 194 |
| Active Installs | 10K+ | ◄ | 7.0K+ |
| Total Downloads | 253K+ | ► | 533K+ |
| Support Resolution | 100% | ◄ | 0% |
| Last Updated | 4 weeks ago | ► | 2 days ago |
| First Released | 2021 | 2014 | |
| Age | 5 years | 12 years | |
| WP Requires | 5.6+ | 4.0+ | |
| PHP Requires | 7.4+ | false+ | |
| Business Model | Free | Free | |
| Latest Version | 2.0.6 | 6.3.8 |
Rating Breakdown
Fluent Support – Helpdesk & Customer…
Awesome Support – WordPress HelpDesk &…
Download Trends
Over the past 30 days, Fluent Support – Helpdesk & Customer… averaged approximately 300 daily downloads while Awesome Support – WordPress HelpDesk &… averaged 71.
Recent Reviews
Fluent Support – Helpdesk & Customer… Reviews
Excellent support on support portal
The team behind FluentSupport is excellent, works of course using their own system and provides help in no time. Had some complex customizations which they provided asking the right questions. Way to
5 stars – Great support!
I have having an issue and the support responded in a correct timeframe and provide multiple steps to check to solve my issue. One of the steps indeed solved my issue so my support website would work
5 stars – Great support!
I had a tricky issue with 404 errors when opening tickets in the backend. The Fluent Support team – special thanks to Ahsan – patiently debugged the problem on my staging site and found the cause (Bus
Awesome Support – WordPress HelpDesk &… Reviews
Otimo
Muito Bom
Poor maintainance
They still havent fixed the security bug from December, as described by Wordfence. The plugin is slowing down WP admin. It has a bug that prevent customer downloads from WooCommerce.
Why you should definitely choose a support plugin
I highly recommend this plugin Simple and concise setting screen First of all, it is compatible with Locotranslate and allows you to easily and concisely change the original translation in the s
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Frequently Asked Questions
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Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.