Facebook Chat Plugin – Live Chat Plugin… vs Freshchat (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
Facebook Chat Plugin – Live Chat Plugin…
80K+ active installs
Free
Quick Verdict
As of April 2026, Facebook Chat Plugin – Live Chat Plugin… has a higher user rating (3.5/5 from 303 reviews) and leads in active installations (80K+ vs 1.0K+). Both are free WordPress plugins. Facebook Chat Plugin – Live Chat Plugin… has accumulated 1.8M+ total downloads while Freshchat has 47K+.
Detailed Comparison
| Metric | Facebook Chat Plugin – Live Chat Plugin… | Freshchat | |
|---|---|---|---|
| Rating | 3.5/5 | ◄ | 2.9/5 |
| Total Reviews | 303 | ◄ | 9 |
| Active Installs | 80K+ | ◄ | 1.0K+ |
| Total Downloads | 1.8M+ | ◄ | 47K+ |
| Support Resolution | N/A | N/A | |
| Last Updated | 3 years ago | ◄ | 4 years ago |
| First Released | 2018 | 2017 | |
| Age | 8 years | 9 years | |
| WP Requires | 3.9+ | 3.0.1+ | |
| PHP Requires | 5.2.4+ | 5.2.4+ | |
| Business Model | Free | Free | |
| Latest Version | 2.5 | 2.3.4 |
Rating Breakdown
Facebook Chat Plugin – Live Chat Plugin…
Freshchat
Download Trends
Over the past 30 days, Facebook Chat Plugin – Live Chat Plugin… averaged approximately 32 daily downloads while Freshchat averaged 6.
Recent Reviews
Facebook Chat Plugin – Live Chat Plugin… Reviews
stopped working
it worked fine, but now its not
On May 9, 2024, you will no longer be able to access any functionalities of Chat
http://www.facebook.com/business/help/789975831794468 “On May 9, 2024, you will no longer be able to access any functionalities of Chat Plugin. Effective immediately, Chat Plugin in guest mode is n
Doesn’t loads up
Doesn’t work for the latest version of WP.
Freshchat Reviews
WORKS GREAT!
<script> window.fcSettings = { token: "XXXXXXX", host: "https://wchat.freshchat.com" }; </script> <script src="https://wchat.freshchat.com/js/widget.js" async defer></script>
Out of date
The plugin is severely out of date, yet the company claims to be integrated with WordPress.
JavaScript errors still unresolved
Same problem as a previous user, I have a persistent error showing in the DevTools console that hasn’t been resolved using the latest version of the plugin (2.3.0). Uncaught TypeError: Cannot set prop
More Plugins Worth Comparing
Top alternatives in the same category as Facebook Chat Plugin – Live Chat Plugin… and Freshchat
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Frequently Asked Questions
Is Facebook Chat Plugin – Live Chat Plugin… or Freshchat more popular?
Which has better ratings — Facebook Chat Plugin – Live Chat Plugin… or Freshchat?
Are Facebook Chat Plugin – Live Chat Plugin… and Freshchat free?
Which plugin has better support — Facebook Chat Plugin – Live Chat Plugin… or Freshchat?
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Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.