Freshchat vs HB FreshDesk (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
Quick Verdict
As of April 2026, Freshchat has a higher user rating (2.9/5 from 9 reviews) and leads in active installations (1.0K+ vs 10). Both are free WordPress plugins. Freshchat has accumulated 47K+ total downloads while HB FreshDesk has 1.9K+.
Detailed Comparison
| Metric | Freshchat | HB FreshDesk | |
|---|---|---|---|
| Rating | 2.9/5 | ◄ | N/A |
| Total Reviews | 9 | ◄ | 0 |
| Active Installs | 1.0K+ | ◄ | 10 |
| Total Downloads | 47K+ | ◄ | 1.9K+ |
| Support Resolution | N/A | N/A | |
| Last Updated | 4 years ago | ◄ | 5 years ago |
| First Released | 2017 | 2019 | |
| Age | 9 years | 7 years | |
| WP Requires | 3.0.1+ | 4.1+ | |
| PHP Requires | 5.2.4+ | false+ | |
| Business Model | Free | Free | |
| Latest Version | 2.3.4 | 3.3 |
Rating Breakdown
Freshchat
HB FreshDesk
Download Trends
Recent Reviews
Freshchat Reviews
WORKS GREAT!
<script> window.fcSettings = { token: "XXXXXXX", host: "https://wchat.freshchat.com" }; </script> <script src="https://wchat.freshchat.com/js/widget.js" async defer></script>
Out of date
The plugin is severely out of date, yet the company claims to be integrated with WordPress.
JavaScript errors still unresolved
Same problem as a previous user, I have a persistent error showing in the DevTools console that hasn’t been resolved using the latest version of the plugin (2.3.0). Uncaught TypeError: Cannot set prop
HB FreshDesk Reviews
No reviews yet
Frequently Asked Questions
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Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.