Freshchat vs Freshworks CRM (2026)

Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.

Freshchat

Freshchat

2.9(9)

1.0K+ active installs

Free

Updated 4 years ago
View Freshchat
VS
Freshworks CRM

Freshworks CRM

1(1)

30 active installs

Free

Updated 4 years ago
View Freshworks CRM

Quick Verdict

As of April 2026, Freshchat has a higher user rating (2.9/5 from 9 reviews) and leads in active installations (1.0K+ vs 30). Both are free WordPress plugins. Freshchat has accumulated 47K+ total downloads while Freshworks CRM has 1.5K+.

Detailed Comparison

Rating
2.9/5Freshchat
Freshworks CRM1/5
Total Reviews
9Freshchat
Freshworks CRM1
Active Installs
1.0K+Freshchat
Freshworks CRM30
Total Downloads
47K+Freshchat
Freshworks CRM1.5K+
Support Resolution
N/AFreshchat
Freshworks CRMN/A
Last Updated
4 years agoFreshchat
Freshworks CRM4 years ago
First Released
2017Freshchat
Freshworks CRM2021
Age
9 yearsFreshchat
Freshworks CRM5 years
WP Requires
3.0.1+Freshchat
Freshworks CRM5.2+
PHP Requires
5.2.4+Freshchat
Freshworks CRMfalse+
Business Model
FreeFreshchat
Freshworks CRMFree
Latest Version
2.3.4Freshchat
Freshworks CRM1.0

Rating Breakdown

Freshchat

2.9/5(9 reviews)
5
44%
4
0%
3
0%
2
11%
1
44%

Freshworks CRM

1/5(1 reviews)
5
0%
4
0%
3
0%
2
0%
1
100%

Recent Reviews

Freshchat Reviews

by atlantichealthcareproducts

WORKS GREAT!

<script> window.fcSettings = { token: "XXXXXXX", host: "https://wchat.freshchat.com" }; </script> <script src="https://wchat.freshchat.com/js/widget.js" async defer></script>

by hcarmody

Out of date

The plugin is severely out of date, yet the company claims to be integrated with WordPress.

by noddemix

JavaScript errors still unresolved

Same problem as a previous user, I have a persistent error showing in the DevTools console that hasn’t been resolved using the latest version of the plugin (2.3.0). Uncaught TypeError: Cannot set prop

Freshworks CRM Reviews

No reviews yet

Frequently Asked Questions

Is Freshchat or Freshworks CRM more popular?
Freshchat has 1.0K+ active installations while Freshworks CRM has 30. Freshchat is the more widely-used plugin as of April 2026.
Which has better ratings — Freshchat or Freshworks CRM?
Freshchat has a 2.9/5 rating from 9 reviews, while Freshworks CRM has a 1/5 rating from 1 reviews.
Are Freshchat and Freshworks CRM free?
Freshchat is free and Freshworks CRM is free. Both can be downloaded from the WordPress.org plugin directory.
Which plugin has better support — Freshchat or Freshworks CRM?
Support resolution data is not available for all plugins. Check each plugin's WordPress.org support forum for current response quality.
Which plugin is updated more frequently?
Freshchat was last updated 4 years ago and Freshworks CRM was last updated 4 years ago.

Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.