Freshchat vs Freshworks CRM (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
Quick Verdict
As of April 2026, Freshchat has a higher user rating (2.9/5 from 9 reviews) and leads in active installations (1.0K+ vs 30). Both are free WordPress plugins. Freshchat has accumulated 47K+ total downloads while Freshworks CRM has 1.5K+.
Detailed Comparison
| Metric | Freshchat | Freshworks CRM | |
|---|---|---|---|
| Rating | 2.9/5 | ◄ | 1/5 |
| Total Reviews | 9 | ◄ | 1 |
| Active Installs | 1.0K+ | ◄ | 30 |
| Total Downloads | 47K+ | ◄ | 1.5K+ |
| Support Resolution | N/A | N/A | |
| Last Updated | 4 years ago | ◄ | 4 years ago |
| First Released | 2017 | 2021 | |
| Age | 9 years | 5 years | |
| WP Requires | 3.0.1+ | 5.2+ | |
| PHP Requires | 5.2.4+ | false+ | |
| Business Model | Free | Free | |
| Latest Version | 2.3.4 | 1.0 |
Rating Breakdown
Freshchat
Freshworks CRM
Download Trends
Recent Reviews
Freshchat Reviews
WORKS GREAT!
<script> window.fcSettings = { token: "XXXXXXX", host: "https://wchat.freshchat.com" }; </script> <script src="https://wchat.freshchat.com/js/widget.js" async defer></script>
Out of date
The plugin is severely out of date, yet the company claims to be integrated with WordPress.
JavaScript errors still unresolved
Same problem as a previous user, I have a persistent error showing in the DevTools console that hasn’t been resolved using the latest version of the plugin (2.3.0). Uncaught TypeError: Cannot set prop
Freshworks CRM Reviews
No reviews yet
Frequently Asked Questions
Is Freshchat or Freshworks CRM more popular?
Which has better ratings — Freshchat or Freshworks CRM?
Are Freshchat and Freshworks CRM free?
Which plugin has better support — Freshchat or Freshworks CRM?
Which plugin is updated more frequently?
Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.