Freshdesk (official) vs HB FreshDesk (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
VS
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Quick Verdict
As of April 2026, Freshdesk (official) has a higher user rating (2.5/5 from 8 reviews) and leads in active installations (900 vs 10). Both are free WordPress plugins. Freshdesk (official) has accumulated 47K+ total downloads while HB FreshDesk has 1.9K+.
Detailed Comparison
| Metric | Freshdesk (official) | HB FreshDesk | |
|---|---|---|---|
| Rating | 2.5/5 | ◄ | N/A |
| Total Reviews | 8 | ◄ | 0 |
| Active Installs | 900 | ◄ | 10 |
| Total Downloads | 47K+ | ◄ | 1.9K+ |
| Support Resolution | N/A | N/A | |
| Last Updated | 1 year ago | ◄ | 5 years ago |
| First Released | 2014 | 2019 | |
| Age | 12 years | 7 years | |
| WP Requires | 3.4+ | 4.1+ | |
| PHP Requires | false+ | false+ | |
| Business Model | Free | Free | |
| Latest Version | 2.4.1 | 3.3 |
Rating
2.5/5Freshdesk (official)
◄HB FreshDeskN/A
Total Reviews
8Freshdesk (official)
◄HB FreshDesk0
Active Installs
900Freshdesk (official)
◄HB FreshDesk10
Total Downloads
47K+Freshdesk (official)
◄HB FreshDesk1.9K+
Support Resolution
N/AFreshdesk (official)
HB FreshDeskN/A
Last Updated
1 year agoFreshdesk (official)
◄HB FreshDesk5 years ago
First Released
2014Freshdesk (official)
HB FreshDesk2019
Age
12 yearsFreshdesk (official)
HB FreshDesk7 years
WP Requires
3.4+Freshdesk (official)
HB FreshDesk4.1+
PHP Requires
false+Freshdesk (official)
HB FreshDeskfalse+
Business Model
FreeFreshdesk (official)
HB FreshDeskFree
Latest Version
2.4.1Freshdesk (official)
HB FreshDesk3.3
Rating Breakdown
Freshdesk (official)
2.5/5(8 reviews)
5
25%
4
13%
3
0%
2
13%
1
50%
HB FreshDesk
0/5(0 reviews)
5
0%
4
0%
3
0%
2
0%
1
0%
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Frequently Asked Questions
Is Freshdesk (official) or HB FreshDesk more popular?
Freshdesk (official) has 900 active installations while HB FreshDesk has 10. Freshdesk (official) is the more widely-used plugin as of April 2026.
Which has better ratings — Freshdesk (official) or HB FreshDesk?
Freshdesk (official) has a 2.5/5 rating from 8 reviews, while HB FreshDesk has a 0/5 rating from 0 reviews.
Are Freshdesk (official) and HB FreshDesk free?
Freshdesk (official) is free and HB FreshDesk is free. Both can be downloaded from the WordPress.org plugin directory.
Which plugin has better support — Freshdesk (official) or HB FreshDesk?
Support resolution data is not available for all plugins. Check each plugin's WordPress.org support forum for current response quality.
Which plugin is updated more frequently?
Freshdesk (official) was last updated 1 year ago and HB FreshDesk was last updated 5 years ago.
Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.