Facebook Chat Plugin – Live Chat Plugin… vs HelpCrunch – Live Chat, Chatbot &… (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
Facebook Chat Plugin – Live Chat Plugin…
80K+ active installs
Free
HelpCrunch – Live Chat, Chatbot &…
2.0K+ active installs
Free
Quick Verdict
As of April 2026, HelpCrunch – Live Chat, Chatbot &… has a higher user rating (5/5 from 6 reviews) while Facebook Chat Plugin – Live Chat Plugin… leads in active installations (80K+ vs 2.0K+). Both are free WordPress plugins. Facebook Chat Plugin – Live Chat Plugin… has accumulated 1.8M+ total downloads while HelpCrunch – Live Chat, Chatbot &… has 20K+.
Detailed Comparison
| Metric | Facebook Chat Plugin – Live Chat Plugin… | HelpCrunch – Live Chat, Chatbot &… | |
|---|---|---|---|
| Rating | 3.5/5 | ► | 5/5 |
| Total Reviews | 303 | ◄ | 6 |
| Active Installs | 80K+ | ◄ | 2.0K+ |
| Total Downloads | 1.8M+ | ◄ | 20K+ |
| Support Resolution | N/A | N/A | |
| Last Updated | 3 years ago | ► | 4 months ago |
| First Released | 2018 | 2016 | |
| Age | 8 years | 10 years | |
| WP Requires | 3.9+ | 3.6+ | |
| PHP Requires | 5.2.4+ | false+ | |
| Business Model | Free | Free | |
| Latest Version | 2.5 | 2.0.11 |
Rating Breakdown
Facebook Chat Plugin – Live Chat Plugin…
HelpCrunch – Live Chat, Chatbot &…
Download Trends
Over the past 30 days, Facebook Chat Plugin – Live Chat Plugin… averaged approximately 32 daily downloads while HelpCrunch – Live Chat, Chatbot &… averaged 5.
Recent Reviews
Facebook Chat Plugin – Live Chat Plugin… Reviews
stopped working
it worked fine, but now its not
On May 9, 2024, you will no longer be able to access any functionalities of Chat
http://www.facebook.com/business/help/789975831794468 “On May 9, 2024, you will no longer be able to access any functionalities of Chat Plugin. Effective immediately, Chat Plugin in guest mode is n
Doesn’t loads up
Doesn’t work for the latest version of WP.
HelpCrunch – Live Chat, Chatbot &… Reviews
Easy to install and very nice looking chat widget
To stay closer to my clients, I decided to try the live chat option. I did a quick research on google and found that the software available today can do much more than just chatting with my website au
Great chat plugin
I’m a WP developer and sometimes my clients ask me to find and install live chat plugin for them. After a quick research and a few talks to support reps of different companies I decided to stick with
Neat chat and FAQs in one widget
Great piece of software. I tried intercom, zendesk and crisp together with helpcrunch, and the last one came up as an obvious winner for me. It’s really great that I can choose what to display in my w
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Frequently Asked Questions
Is Facebook Chat Plugin – Live Chat Plugin… or HelpCrunch – Live Chat, Chatbot &… more popular?
Which has better ratings — Facebook Chat Plugin – Live Chat Plugin… or HelpCrunch – Live Chat, Chatbot &…?
Are Facebook Chat Plugin – Live Chat Plugin… and HelpCrunch – Live Chat, Chatbot &… free?
Which plugin has better support — Facebook Chat Plugin – Live Chat Plugin… or HelpCrunch – Live Chat, Chatbot &…?
Which plugin is updated more frequently?
Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.