JS Help Desk – AI-Powered Support &… vs Awesome Support – WordPress HelpDesk &… (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
JS Help Desk – AI-Powered Support &…
8.0K+ active installs
Free
Awesome Support – WordPress HelpDesk &…
7.0K+ active installs
Free
Quick Verdict
As of April 2026, JS Help Desk – AI-Powered Support &… has a higher user rating (3.8/5 from 73 reviews) and leads in active installations (8.0K+ vs 7.0K+). Both are free WordPress plugins. JS Help Desk – AI-Powered Support &… has accumulated 555K+ total downloads while Awesome Support – WordPress HelpDesk &… has 533K+. JS Help Desk – AI-Powered Support &… has a higher support resolution rate (100% vs 0%).
Detailed Comparison
| Metric | JS Help Desk – AI-Powered Support &… | Awesome Support – WordPress HelpDesk &… | |
|---|---|---|---|
| Rating | 3.8/5 | ◄ | 3.5/5 |
| Total Reviews | 73 | ► | 194 |
| Active Installs | 8.0K+ | ◄ | 7.0K+ |
| Total Downloads | 555K+ | ◄ | 533K+ |
| Support Resolution | 100% | ◄ | 0% |
| Last Updated | 1 month ago | ► | 2 days ago |
| First Released | 2014 | 2014 | |
| Age | 12 years | 12 years | |
| WP Requires | 5.5+ | 4.0+ | |
| PHP Requires | 7.4+ | false+ | |
| Business Model | Free | Free | |
| Latest Version | 3.0.6 | 6.3.8 |
Rating Breakdown
JS Help Desk – AI-Powered Support &…
Awesome Support – WordPress HelpDesk &…
Download Trends
Over the past 30 days, JS Help Desk – AI-Powered Support &… averaged approximately 66 daily downloads while Awesome Support – WordPress HelpDesk &… averaged 71.
Recent Reviews
JS Help Desk – AI-Powered Support &… Reviews
works good
Awesome plugin , does what its says and more
Absolute horror
Functionality-wise this plugin is really solid. However, when it comes to re-styling… my dear lord, I have never seen such a badly written CSS in my 25 years of developer career. It just can’t be any
Outstanding!
Great Plugin!
Awesome Support – WordPress HelpDesk &… Reviews
Otimo
Muito Bom
Poor maintainance
They still havent fixed the security bug from December, as described by Wordfence. The plugin is slowing down WP admin. It has a bug that prevent customer downloads from WooCommerce.
Why you should definitely choose a support plugin
I highly recommend this plugin Simple and concise setting screen First of all, it is compatible with Locotranslate and allows you to easily and concisely change the original translation in the s
More Support Ticket Worth Comparing
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Frequently Asked Questions
Is JS Help Desk – AI-Powered Support &… or Awesome Support – WordPress HelpDesk &… more popular?
Which has better ratings — JS Help Desk – AI-Powered Support &… or Awesome Support – WordPress HelpDesk &…?
Are JS Help Desk – AI-Powered Support &… and Awesome Support – WordPress HelpDesk &… free?
Which plugin has better support — JS Help Desk – AI-Powered Support &… or Awesome Support – WordPress HelpDesk &…?
Which plugin is updated more frequently?
Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.