JS Help Desk – AI-Powered Support &… vs Freshdesk (official) (2026)

Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.

JS Help Desk – AI-Powered Support &…

JS Help Desk – AI-Powered Support &…

3.8(73)

8.0K+ active installs

Free

Updated 1 month ago
View JS Help Desk – AI-Powered Support &…
VS
Freshdesk (official)

Freshdesk (official)

2.5(8)

900 active installs

Free

Updated 1 year ago
View Freshdesk (official)

Quick Verdict

As of April 2026, JS Help Desk – AI-Powered Support &… has a higher user rating (3.8/5 from 73 reviews) and leads in active installations (8.0K+ vs 900). Both are free WordPress plugins. JS Help Desk – AI-Powered Support &… has accumulated 555K+ total downloads while Freshdesk (official) has 47K+.

Detailed Comparison

Rating
3.8/5JS Help Desk – AI-Powered Support &…
Freshdesk (official)2.5/5
Total Reviews
73JS Help Desk – AI-Powered Support &…
Freshdesk (official)8
Active Installs
8.0K+JS Help Desk – AI-Powered Support &…
Freshdesk (official)900
Total Downloads
555K+JS Help Desk – AI-Powered Support &…
Freshdesk (official)47K+
Support Resolution
100%JS Help Desk – AI-Powered Support &…
Freshdesk (official)N/A
Last Updated
1 month agoJS Help Desk – AI-Powered Support &…
Freshdesk (official)1 year ago
First Released
2014JS Help Desk – AI-Powered Support &…
Freshdesk (official)2014
Age
12 yearsJS Help Desk – AI-Powered Support &…
Freshdesk (official)12 years
WP Requires
5.5+JS Help Desk – AI-Powered Support &…
Freshdesk (official)3.4+
PHP Requires
7.4+JS Help Desk – AI-Powered Support &…
Freshdesk (official)false+
Business Model
FreeJS Help Desk – AI-Powered Support &…
Freshdesk (official)Free
Latest Version
3.0.6JS Help Desk – AI-Powered Support &…
Freshdesk (official)2.4.1

Rating Breakdown

JS Help Desk – AI-Powered Support &…

3.8/5(73 reviews)
5
62%
4
4%
3
5%
2
5%
1
23%

Freshdesk (official)

2.5/5(8 reviews)
5
25%
4
13%
3
0%
2
13%
1
50%

Recent Reviews

JS Help Desk – AI-Powered Support &… Reviews

by mary1991

works good

Awesome plugin , does what its says and more

by Oooh Boi

Absolute horror

Functionality-wise this plugin is really solid. However, when it comes to re-styling… my dear lord, I have never seen such a badly written CSS in my 25 years of developer career. It just can’t be any

by chrisbg

Outstanding!

Great Plugin!

Freshdesk (official) Reviews

No reviews yet

Frequently Asked Questions

Is JS Help Desk – AI-Powered Support &… or Freshdesk (official) more popular?
JS Help Desk – AI-Powered Support &… has 8.0K+ active installations while Freshdesk (official) has 900. JS Help Desk – AI-Powered Support &… is the more widely-used plugin as of April 2026.
Which has better ratings — JS Help Desk – AI-Powered Support &… or Freshdesk (official)?
JS Help Desk – AI-Powered Support &… has a 3.8/5 rating from 73 reviews, while Freshdesk (official) has a 2.5/5 rating from 8 reviews.
Are JS Help Desk – AI-Powered Support &… and Freshdesk (official) free?
JS Help Desk – AI-Powered Support &… is free and Freshdesk (official) is free. Both can be downloaded from the WordPress.org plugin directory.
Which plugin has better support — JS Help Desk – AI-Powered Support &… or Freshdesk (official)?
Support resolution data is not available for all plugins. Check each plugin's WordPress.org support forum for current response quality.
Which plugin is updated more frequently?
JS Help Desk – AI-Powered Support &… was last updated 1 month ago and Freshdesk (official) was last updated 1 year ago.

Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.