SupportCandy – Helpdesk & Customer… vs JS Help Desk – AI-Powered Support &… (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
SupportCandy – Helpdesk & Customer…
10K+ active installs
Free
JS Help Desk – AI-Powered Support &…
8.0K+ active installs
Free
Quick Verdict
As of April 2026, SupportCandy – Helpdesk & Customer… has a higher user rating (4.9/5 from 287 reviews) and leads in active installations (10K+ vs 8.0K+). Both are free WordPress plugins. SupportCandy – Helpdesk & Customer… has accumulated 494K+ total downloads while JS Help Desk – AI-Powered Support &… has 555K+. JS Help Desk – AI-Powered Support &… has a higher support resolution rate (100% vs 67%).
Detailed Comparison
| Metric | SupportCandy – Helpdesk & Customer… | JS Help Desk – AI-Powered Support &… | |
|---|---|---|---|
| Rating | 4.9/5 | ◄ | 3.8/5 |
| Total Reviews | 287 | ◄ | 73 |
| Active Installs | 10K+ | ◄ | 8.0K+ |
| Total Downloads | 494K+ | ► | 555K+ |
| Support Resolution | 67% | ► | 100% |
| Last Updated | 1 week ago | ◄ | 1 month ago |
| First Released | 2018 | 2014 | |
| Age | 8 years | 12 years | |
| WP Requires | 5.6+ | 5.5+ | |
| PHP Requires | 7.4+ | 7.4+ | |
| Business Model | Free | Free | |
| Latest Version | 3.4.6 | 3.0.6 |
Rating Breakdown
SupportCandy – Helpdesk & Customer…
JS Help Desk – AI-Powered Support &…
Download Trends
Over the past 30 days, SupportCandy – Helpdesk & Customer… averaged approximately 237 daily downloads while JS Help Desk – AI-Powered Support &… averaged 66.
Recent Reviews
SupportCandy – Helpdesk & Customer… Reviews
Fantastic Support, great Feature Set, great value for Money
We had to migrate from our former E-Mail Support Solution because the support could not fix a quite important problem – and it was the best decision ever! SupportCandy is really feature rich, very
Almost great, except it’s missing one key feature.
It’s a great system and I’ve really been enjoying it, except of all the features for a ticket system to not have, the ability to merge tickets is missing. Every other system I’ve ever used I was able
Ottimo prodotto
Supporto tecnico presente e in tempi brevi. Di solito rispondono entro un giorno lavorativo
JS Help Desk – AI-Powered Support &… Reviews
works good
Awesome plugin , does what its says and more
Absolute horror
Functionality-wise this plugin is really solid. However, when it comes to re-styling… my dear lord, I have never seen such a badly written CSS in my 25 years of developer career. It just can’t be any
Outstanding!
Great Plugin!
Frequently Asked Questions
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Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.