SupportCandy – Helpdesk & Customer… vs Paldesk – Live Chat & Helpdesk (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
SupportCandy – Helpdesk & Customer…
10K+ active installs
Free
Paldesk – Live Chat & Helpdesk
30 active installs
Free
Quick Verdict
As of April 2026, Paldesk – Live Chat & Helpdesk has a higher user rating (5/5 from 1 reviews) while SupportCandy – Helpdesk & Customer… leads in active installations (10K+ vs 30). Both are free WordPress plugins. SupportCandy – Helpdesk & Customer… has accumulated 494K+ total downloads while Paldesk – Live Chat & Helpdesk has 4.8K+.
Detailed Comparison
| Metric | SupportCandy – Helpdesk & Customer… | Paldesk – Live Chat & Helpdesk | |
|---|---|---|---|
| Rating | 4.9/5 | ► | 5/5 |
| Total Reviews | 287 | ◄ | 1 |
| Active Installs | 10K+ | ◄ | 30 |
| Total Downloads | 494K+ | ◄ | 4.8K+ |
| Support Resolution | 67% | N/A | |
| Last Updated | 1 week ago | ◄ | 5 years ago |
| First Released | 2018 | 2018 | |
| Age | 8 years | 8 years | |
| WP Requires | 5.6+ | false+ | |
| PHP Requires | 7.4+ | false+ | |
| Business Model | Free | Free | |
| Latest Version | 3.4.6 | 1.1.5 |
Rating Breakdown
SupportCandy – Helpdesk & Customer…
Paldesk – Live Chat & Helpdesk
Download Trends
Recent Reviews
SupportCandy – Helpdesk & Customer… Reviews
Fantastic Support, great Feature Set, great value for Money
We had to migrate from our former E-Mail Support Solution because the support could not fix a quite important problem – and it was the best decision ever! SupportCandy is really feature rich, very
Almost great, except it’s missing one key feature.
It’s a great system and I’ve really been enjoying it, except of all the features for a ticket system to not have, the ability to merge tickets is missing. Every other system I’ve ever used I was able
Ottimo prodotto
Supporto tecnico presente e in tempi brevi. Di solito rispondono entro un giorno lavorativo
Paldesk – Live Chat & Helpdesk Reviews
No reviews yet
More Plugins Worth Comparing
Top alternatives in the same category as SupportCandy – Helpdesk & Customer… and Paldesk – Live Chat & Helpdesk
Professional, beautiful, complete and powerful help desk & support system for WordPress.
Frequently Asked Questions
Is SupportCandy – Helpdesk & Customer… or Paldesk – Live Chat & Helpdesk more popular?
Which has better ratings — SupportCandy – Helpdesk & Customer… or Paldesk – Live Chat & Helpdesk?
Are SupportCandy – Helpdesk & Customer… and Paldesk – Live Chat & Helpdesk free?
Which plugin has better support — SupportCandy – Helpdesk & Customer… or Paldesk – Live Chat & Helpdesk?
Which plugin is updated more frequently?
Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.