SupportCandy – Helpdesk & Customer… vs Smart Support – Self-Hosted customer… (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
SupportCandy – Helpdesk & Customer…
10K+ active installs
Free
Smart Support – Self-Hosted customer…
0 active installs
Free
Quick Verdict
As of April 2026, Smart Support – Self-Hosted customer… has a higher user rating (5/5 from 1 reviews) while SupportCandy – Helpdesk & Customer… leads in active installations (10K+ vs 0). Both are free WordPress plugins. SupportCandy – Helpdesk & Customer… has accumulated 494K+ total downloads while Smart Support – Self-Hosted customer… has 613.
Detailed Comparison
| Metric | SupportCandy – Helpdesk & Customer… | Smart Support – Self-Hosted customer… | |
|---|---|---|---|
| Rating | 4.9/5 | ► | 5/5 |
| Total Reviews | 287 | ◄ | 1 |
| Active Installs | 10K+ | ◄ | 0 |
| Total Downloads | 494K+ | ◄ | 613 |
| Support Resolution | 67% | N/A | |
| Last Updated | 1 week ago | ◄ | 3 weeks ago |
| First Released | 2018 | 2025 | |
| Age | 8 years | 1 year | |
| WP Requires | 5.6+ | 5.0+ | |
| PHP Requires | 7.4+ | 7.4+ | |
| Business Model | Free | Free | |
| Latest Version | 3.4.6 | 1.0.8 |
Rating Breakdown
SupportCandy – Helpdesk & Customer…
Smart Support – Self-Hosted customer…
Download Trends
Recent Reviews
SupportCandy – Helpdesk & Customer… Reviews
Fantastic Support, great Feature Set, great value for Money
We had to migrate from our former E-Mail Support Solution because the support could not fix a quite important problem – and it was the best decision ever! SupportCandy is really feature rich, very
Almost great, except it’s missing one key feature.
It’s a great system and I’ve really been enjoying it, except of all the features for a ticket system to not have, the ability to merge tickets is missing. Every other system I’ve ever used I was able
Ottimo prodotto
Supporto tecnico presente e in tempi brevi. Di solito rispondono entro un giorno lavorativo
Smart Support – Self-Hosted customer… Reviews
No reviews yet
More Plugins Worth Comparing
Top alternatives in the same category as SupportCandy – Helpdesk & Customer… and Smart Support – Self-Hosted customer…
Feature Rich and Super Fast Support and Customer Ticketing System for WordPress.
Professional, beautiful, complete and powerful help desk & support system for WordPress.
The most versatile and feature-rich help desk and support plugin for WordPress. Provide awesome support directly from your WordPress site.
AI chatbot that automates support, answers FAQs, drives WooCommerce sales, generates leads, and boosts engagement — easy setup, no coding!
Majestic Support for WordPress is a top-tier ticket system that can significantly enhance your customers' support experience.
Frequently Asked Questions
Is SupportCandy – Helpdesk & Customer… or Smart Support – Self-Hosted customer… more popular?
Which has better ratings — SupportCandy – Helpdesk & Customer… or Smart Support – Self-Hosted customer…?
Are SupportCandy – Helpdesk & Customer… and Smart Support – Self-Hosted customer… free?
Which plugin has better support — SupportCandy – Helpdesk & Customer… or Smart Support – Self-Hosted customer…?
Which plugin is updated more frequently?
Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.