Smartsupp – live chat, AI shopping… vs Echo Knowledge Base – Documentation… (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
Smartsupp – live chat, AI shopping…
20K+ active installs
Free
Echo Knowledge Base – Documentation…
10K+ active installs
Free
Quick Verdict
As of April 2026, Echo Knowledge Base – Documentation… has a higher user rating (4.9/5 from 122 reviews) while Smartsupp – live chat, AI shopping… leads in active installations (20K+ vs 10K+). Both are free WordPress plugins. Smartsupp – live chat, AI shopping… has accumulated 371K+ total downloads while Echo Knowledge Base – Documentation… has 1.2M+.
Detailed Comparison
| Metric | Smartsupp – live chat, AI shopping… | Echo Knowledge Base – Documentation… | |
|---|---|---|---|
| Rating | 4.7/5 | ► | 4.9/5 |
| Total Reviews | 131 | ◄ | 122 |
| Active Installs | 20K+ | ◄ | 10K+ |
| Total Downloads | 371K+ | ► | 1.2M+ |
| Support Resolution | N/A | 100% | |
| Last Updated | 3 months ago | ► | 4 days ago |
| First Released | 2014 | 2017 | |
| Age | 12 years | 9 years | |
| WP Requires | 3.0+ | 5.3+ | |
| PHP Requires | 5.3.2+ | 5.6+ | |
| Business Model | Free | Free | |
| Latest Version | 3.9.2 | 17.3.0 |
Rating Breakdown
Smartsupp – live chat, AI shopping…
Echo Knowledge Base – Documentation…
Download Trends
Over the past 30 days, Smartsupp – live chat, AI shopping… averaged approximately 100 daily downloads while Echo Knowledge Base – Documentation… averaged 841.
Recent Reviews
Smartsupp – live chat, AI shopping… Reviews
Great
greatI have been using this plugin for a long time, I can confidently say that it is the best, I am satisfied
Excelente
Simplemente excelente este producto y muy útil.
RECOMIENDO
He tenido la oportunidad de utilizar Smartsupp en mi negocio y no puedo estar más satisfecho con los resultados. Smartsupp se ha convertido en una herramienta esencial para mejorar nuestra comunicació
Echo Knowledge Base – Documentation… Reviews
Excellent and Maintained KBase Plugin
We have come to rely on the functionality of this plugin. The customer service and support are also very responsive, and the team continuously updates the plugin on a regular basis. I would highly rec
Structured and user-friendly knowledge management solution
We are using the plugin within our organization to build and maintain our internal knowledge base – and we are absolutely impressed. The setup process is quick and straightforward, allowing you to
Very responsive and helpful
assisted with adding a new feature within a few hours to incorporate into our AI Add-in
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Frequently Asked Questions
Is Smartsupp – live chat, AI shopping… or Echo Knowledge Base – Documentation… more popular?
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Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.