Smartsupp – live chat, AI shopping… vs Live Chat by Formilla – Real-time Chat… (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
Smartsupp – live chat, AI shopping…
20K+ active installs
Free
Live Chat by Formilla – Real-time Chat…
3.0K+ active installs
Free
Quick Verdict
As of April 2026, Live Chat by Formilla – Real-time Chat… has a higher user rating (4.8/5 from 116 reviews) while Smartsupp – live chat, AI shopping… leads in active installations (20K+ vs 3.0K+). Both are free WordPress plugins. Smartsupp – live chat, AI shopping… has accumulated 371K+ total downloads while Live Chat by Formilla – Real-time Chat… has 193K+.
Detailed Comparison
| Metric | Smartsupp – live chat, AI shopping… | Live Chat by Formilla – Real-time Chat… | |
|---|---|---|---|
| Rating | 4.7/5 | ► | 4.8/5 |
| Total Reviews | 131 | ◄ | 116 |
| Active Installs | 20K+ | ◄ | 3.0K+ |
| Total Downloads | 371K+ | ◄ | 193K+ |
| Support Resolution | N/A | N/A | |
| Last Updated | 3 months ago | ◄ | 4 months ago |
| First Released | 2014 | 2013 | |
| Age | 12 years | 13 years | |
| WP Requires | 3.0+ | 2.7+ | |
| PHP Requires | 5.3.2+ | false+ | |
| Business Model | Free | Free | |
| Latest Version | 3.9.2 | 1.4 |
Rating Breakdown
Smartsupp – live chat, AI shopping…
Live Chat by Formilla – Real-time Chat…
Download Trends
Over the past 30 days, Smartsupp – live chat, AI shopping… averaged approximately 100 daily downloads while Live Chat by Formilla – Real-time Chat… averaged 12.
Recent Reviews
Smartsupp – live chat, AI shopping… Reviews
Great
greatI have been using this plugin for a long time, I can confidently say that it is the best, I am satisfied
Excelente
Simplemente excelente este producto y muy útil.
RECOMIENDO
He tenido la oportunidad de utilizar Smartsupp en mi negocio y no puedo estar más satisfecho con los resultados. Smartsupp se ha convertido en una herramienta esencial para mejorar nuestra comunicació
Live Chat by Formilla – Real-time Chat… Reviews
BEST BEST SERVICE AND PRODUCT! I LOVE IT!
These guys are the best! The product works well and the service is excellent! Thank you!
Nice one
Best thing, there is free version for testing.
I love this livechat
This live chat is so cool and easy to use. love it.
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Frequently Asked Questions
Is Smartsupp – live chat, AI shopping… or Live Chat by Formilla – Real-time Chat… more popular?
Which has better ratings — Smartsupp – live chat, AI shopping… or Live Chat by Formilla – Real-time Chat…?
Are Smartsupp – live chat, AI shopping… and Live Chat by Formilla – Real-time Chat… free?
Which plugin has better support — Smartsupp – live chat, AI shopping… or Live Chat by Formilla – Real-time Chat…?
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Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.