JS Help Desk – AI-Powered Support &… vs Support Genix – Helpdesk, AI Chatbot… (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
JS Help Desk – AI-Powered Support &…
8.0K+ active installs
Free
Support Genix – Helpdesk, AI Chatbot…
1.0K+ active installs
Free + Premium
Quick Verdict
As of April 2026, Support Genix – Helpdesk, AI Chatbot… has a higher user rating (4.4/5 from 9 reviews) while JS Help Desk – AI-Powered Support &… leads in active installations (8.0K+ vs 1.0K+). Both are free WordPress plugins. JS Help Desk – AI-Powered Support &… has accumulated 555K+ total downloads while Support Genix – Helpdesk, AI Chatbot… has 49K+.
Detailed Comparison
| Metric | JS Help Desk – AI-Powered Support &… | Support Genix – Helpdesk, AI Chatbot… | |
|---|---|---|---|
| Rating | 3.8/5 | ► | 4.4/5 |
| Total Reviews | 73 | ◄ | 9 |
| Active Installs | 8.0K+ | ◄ | 1.0K+ |
| Total Downloads | 555K+ | ◄ | 49K+ |
| Support Resolution | 100% | N/A | |
| Last Updated | 1 month ago | ► | 3 weeks ago |
| First Released | 2014 | 2022 | |
| Age | 12 years | 4 years | |
| WP Requires | 5.5+ | 5.0+ | |
| PHP Requires | 7.4+ | 7.2+ | |
| Business Model | Free | Free + Premium | |
| Latest Version | 3.0.6 | 1.4.43 |
Rating Breakdown
JS Help Desk – AI-Powered Support &…
Support Genix – Helpdesk, AI Chatbot…
Download Trends
Over the past 30 days, JS Help Desk – AI-Powered Support &… averaged approximately 65 daily downloads while Support Genix – Helpdesk, AI Chatbot… averaged 240.
Recent Reviews
JS Help Desk – AI-Powered Support &… Reviews
works good
Awesome plugin , does what its says and more
Absolute horror
Functionality-wise this plugin is really solid. However, when it comes to re-styling… my dear lord, I have never seen such a badly written CSS in my 25 years of developer career. It just can’t be any
Outstanding!
Great Plugin!
Support Genix – Helpdesk, AI Chatbot… Reviews
This plugin is a beast
The latest updates of this plugin has made it a powerhouse. I have been using this for years and now they have added a lot of features including AI chatbots. It can also integrate with Woocommerce. Ho
Buggy and doesn’t inherit styles.
I bought the Lifetime lisence and I’m not really impressed with the plugin. The admin panel seems well done, however it’s unusable without a decent front end. The set up is clunky and for some r
Quality plugin and amazing support
This plugin has been incredibly useful for our organization. It has really helped us manage requests/issues and keep them organized. It’s straight-forward and easy-to-use for both the end user and our
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Frequently Asked Questions
Is JS Help Desk – AI-Powered Support &… or Support Genix – Helpdesk, AI Chatbot… more popular?
Which has better ratings — JS Help Desk – AI-Powered Support &… or Support Genix – Helpdesk, AI Chatbot…?
Are JS Help Desk – AI-Powered Support &… and Support Genix – Helpdesk, AI Chatbot… free?
Which plugin has better support — JS Help Desk – AI-Powered Support &… or Support Genix – Helpdesk, AI Chatbot…?
Which plugin is updated more frequently?
Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.