Support Genix – Helpdesk, AI Chatbot… vs Promptor (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
Support Genix – Helpdesk, AI Chatbot…
1.0K+ active installs
Free + Premium
Quick Verdict
As of April 2026, Promptor has a higher user rating (5/5 from 2 reviews) while Support Genix – Helpdesk, AI Chatbot… leads in active installations (1.0K+ vs 0). Both are free + premium WordPress plugins. Support Genix – Helpdesk, AI Chatbot… has accumulated 49K+ total downloads while Promptor has 438.
Detailed Comparison
| Metric | Support Genix – Helpdesk, AI Chatbot… | Promptor | |
|---|---|---|---|
| Rating | 4.4/5 | ► | 5/5 |
| Total Reviews | 9 | ◄ | 2 |
| Active Installs | 1.0K+ | ◄ | 0 |
| Total Downloads | 49K+ | ◄ | 438 |
| Support Resolution | N/A | N/A | |
| Last Updated | 2 weeks ago | ► | 2 weeks ago |
| First Released | 2022 | 2025 | |
| Age | 4 years | 1 year | |
| WP Requires | 5.0+ | 5.8+ | |
| PHP Requires | 7.2+ | 7.4+ | |
| Business Model | Free + Premium | Free | |
| Latest Version | 1.4.43 | 1.3.5 |
Rating Breakdown
Support Genix – Helpdesk, AI Chatbot…
Promptor
Download Trends
Recent Reviews
Support Genix – Helpdesk, AI Chatbot… Reviews
This plugin is a beast
The latest updates of this plugin has made it a powerhouse. I have been using this for years and now they have added a lot of features including AI chatbots. It can also integrate with Woocommerce. Ho
Buggy and doesn’t inherit styles.
I bought the Lifetime lisence and I’m not really impressed with the plugin. The admin panel seems well done, however it’s unusable without a decent front end. The set up is clunky and for some r
Quality plugin and amazing support
This plugin has been incredibly useful for our organization. It has really helped us manage requests/issues and keep them organized. It’s straight-forward and easy-to-use for both the end user and our
Promptor Reviews
No reviews yet
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Frequently Asked Questions
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Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.