SupportCandy – Helpdesk & Customer… vs Support Genix – Helpdesk, AI Chatbot… (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
SupportCandy – Helpdesk & Customer…
10K+ active installs
Free
Support Genix – Helpdesk, AI Chatbot…
1.0K+ active installs
Free + Premium
Quick Verdict
As of April 2026, SupportCandy – Helpdesk & Customer… has a higher user rating (4.9/5 from 287 reviews) and leads in active installations (10K+ vs 1.0K+). Both are free WordPress plugins. SupportCandy – Helpdesk & Customer… has accumulated 494K+ total downloads while Support Genix – Helpdesk, AI Chatbot… has 49K+.
Detailed Comparison
| Metric | SupportCandy – Helpdesk & Customer… | Support Genix – Helpdesk, AI Chatbot… | |
|---|---|---|---|
| Rating | 4.9/5 | ◄ | 4.4/5 |
| Total Reviews | 287 | ◄ | 9 |
| Active Installs | 10K+ | ◄ | 1.0K+ |
| Total Downloads | 494K+ | ◄ | 49K+ |
| Support Resolution | 67% | N/A | |
| Last Updated | 1 week ago | ◄ | 3 weeks ago |
| First Released | 2018 | 2022 | |
| Age | 8 years | 4 years | |
| WP Requires | 5.6+ | 5.0+ | |
| PHP Requires | 7.4+ | 7.2+ | |
| Business Model | Free | Free + Premium | |
| Latest Version | 3.4.6 | 1.4.43 |
Rating Breakdown
SupportCandy – Helpdesk & Customer…
Support Genix – Helpdesk, AI Chatbot…
Download Trends
Over the past 30 days, SupportCandy – Helpdesk & Customer… averaged approximately 237 daily downloads while Support Genix – Helpdesk, AI Chatbot… averaged 240.
Recent Reviews
SupportCandy – Helpdesk & Customer… Reviews
Fantastic Support, great Feature Set, great value for Money
We had to migrate from our former E-Mail Support Solution because the support could not fix a quite important problem – and it was the best decision ever! SupportCandy is really feature rich, very
Almost great, except it’s missing one key feature.
It’s a great system and I’ve really been enjoying it, except of all the features for a ticket system to not have, the ability to merge tickets is missing. Every other system I’ve ever used I was able
Ottimo prodotto
Supporto tecnico presente e in tempi brevi. Di solito rispondono entro un giorno lavorativo
Support Genix – Helpdesk, AI Chatbot… Reviews
This plugin is a beast
The latest updates of this plugin has made it a powerhouse. I have been using this for years and now they have added a lot of features including AI chatbots. It can also integrate with Woocommerce. Ho
Buggy and doesn’t inherit styles.
I bought the Lifetime lisence and I’m not really impressed with the plugin. The admin panel seems well done, however it’s unusable without a decent front end. The set up is clunky and for some r
Quality plugin and amazing support
This plugin has been incredibly useful for our organization. It has really helped us manage requests/issues and keep them organized. It’s straight-forward and easy-to-use for both the end user and our
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Frequently Asked Questions
Is SupportCandy – Helpdesk & Customer… or Support Genix – Helpdesk, AI Chatbot… more popular?
Which has better ratings — SupportCandy – Helpdesk & Customer… or Support Genix – Helpdesk, AI Chatbot…?
Are SupportCandy – Helpdesk & Customer… and Support Genix – Helpdesk, AI Chatbot… free?
Which plugin has better support — SupportCandy – Helpdesk & Customer… or Support Genix – Helpdesk, AI Chatbot…?
Which plugin is updated more frequently?
Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.