SupportCandy – Helpdesk & Customer… vs Awesome Support – WordPress HelpDesk &… (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
SupportCandy – Helpdesk & Customer…
10K+ active installs
Free
Awesome Support – WordPress HelpDesk &…
7.0K+ active installs
Free
Quick Verdict
As of April 2026, SupportCandy – Helpdesk & Customer… has a higher user rating (4.9/5 from 287 reviews) and leads in active installations (10K+ vs 7.0K+). Both are free WordPress plugins. SupportCandy – Helpdesk & Customer… has accumulated 494K+ total downloads while Awesome Support – WordPress HelpDesk &… has 533K+. SupportCandy – Helpdesk & Customer… has a higher support resolution rate (67% vs 0%).
Detailed Comparison
| Metric | SupportCandy – Helpdesk & Customer… | Awesome Support – WordPress HelpDesk &… | |
|---|---|---|---|
| Rating | 4.9/5 | ◄ | 3.5/5 |
| Total Reviews | 287 | ◄ | 194 |
| Active Installs | 10K+ | ◄ | 7.0K+ |
| Total Downloads | 494K+ | ► | 533K+ |
| Support Resolution | 67% | ◄ | 0% |
| Last Updated | 1 week ago | ► | 2 days ago |
| First Released | 2018 | 2014 | |
| Age | 8 years | 12 years | |
| WP Requires | 5.6+ | 4.0+ | |
| PHP Requires | 7.4+ | false+ | |
| Business Model | Free | Free | |
| Latest Version | 3.4.6 | 6.3.8 |
Rating Breakdown
SupportCandy – Helpdesk & Customer…
Awesome Support – WordPress HelpDesk &…
Download Trends
Over the past 30 days, SupportCandy – Helpdesk & Customer… averaged approximately 237 daily downloads while Awesome Support – WordPress HelpDesk &… averaged 71.
Recent Reviews
SupportCandy – Helpdesk & Customer… Reviews
Fantastic Support, great Feature Set, great value for Money
We had to migrate from our former E-Mail Support Solution because the support could not fix a quite important problem – and it was the best decision ever! SupportCandy is really feature rich, very
Almost great, except it’s missing one key feature.
It’s a great system and I’ve really been enjoying it, except of all the features for a ticket system to not have, the ability to merge tickets is missing. Every other system I’ve ever used I was able
Ottimo prodotto
Supporto tecnico presente e in tempi brevi. Di solito rispondono entro un giorno lavorativo
Awesome Support – WordPress HelpDesk &… Reviews
Otimo
Muito Bom
Poor maintainance
They still havent fixed the security bug from December, as described by Wordfence. The plugin is slowing down WP admin. It has a bug that prevent customer downloads from WooCommerce.
Why you should definitely choose a support plugin
I highly recommend this plugin Simple and concise setting screen First of all, it is compatible with Locotranslate and allows you to easily and concisely change the original translation in the s
More Helpdesk Worth Comparing
Top alternatives in the same category as SupportCandy – Helpdesk & Customer… and Awesome Support – WordPress HelpDesk &…
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Majestic Support for WordPress is a top-tier ticket system that can significantly enhance your customers' support experience.
Manage customer support with a powerful helpdesk & support ticket system — track customer tickets, resolve, and streamline your support workflow.
Frequently Asked Questions
Is SupportCandy – Helpdesk & Customer… or Awesome Support – WordPress HelpDesk &… more popular?
Which has better ratings — SupportCandy – Helpdesk & Customer… or Awesome Support – WordPress HelpDesk &…?
Are SupportCandy – Helpdesk & Customer… and Awesome Support – WordPress HelpDesk &… free?
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Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.