SupportCandy – Helpdesk & Customer… vs Freshdesk (official) (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
SupportCandy – Helpdesk & Customer…
10K+ active installs
Free
Quick Verdict
As of April 2026, SupportCandy – Helpdesk & Customer… has a higher user rating (4.9/5 from 287 reviews) and leads in active installations (10K+ vs 900). Both are free WordPress plugins. SupportCandy – Helpdesk & Customer… has accumulated 494K+ total downloads while Freshdesk (official) has 47K+.
Detailed Comparison
| Metric | SupportCandy – Helpdesk & Customer… | Freshdesk (official) | |
|---|---|---|---|
| Rating | 4.9/5 | ◄ | 2.5/5 |
| Total Reviews | 287 | ◄ | 8 |
| Active Installs | 10K+ | ◄ | 900 |
| Total Downloads | 494K+ | ◄ | 47K+ |
| Support Resolution | 67% | N/A | |
| Last Updated | 1 week ago | ◄ | 1 year ago |
| First Released | 2018 | 2014 | |
| Age | 8 years | 12 years | |
| WP Requires | 5.6+ | 3.4+ | |
| PHP Requires | 7.4+ | false+ | |
| Business Model | Free | Free | |
| Latest Version | 3.4.6 | 2.4.1 |
Rating Breakdown
SupportCandy – Helpdesk & Customer…
Freshdesk (official)
Download Trends
Recent Reviews
SupportCandy – Helpdesk & Customer… Reviews
Fantastic Support, great Feature Set, great value for Money
We had to migrate from our former E-Mail Support Solution because the support could not fix a quite important problem – and it was the best decision ever! SupportCandy is really feature rich, very
Almost great, except it’s missing one key feature.
It’s a great system and I’ve really been enjoying it, except of all the features for a ticket system to not have, the ability to merge tickets is missing. Every other system I’ve ever used I was able
Ottimo prodotto
Supporto tecnico presente e in tempi brevi. Di solito rispondono entro un giorno lavorativo
Freshdesk (official) Reviews
No reviews yet
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Majestic Support for WordPress is a top-tier ticket system that can significantly enhance your customers' support experience.
Frequently Asked Questions
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Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.