SupportCandy – Helpdesk & Customer… vs AI Chatbot – Jotform (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
SupportCandy – Helpdesk & Customer…
10K+ active installs
Free
Quick Verdict
As of April 2026, AI Chatbot – Jotform has a higher user rating (5/5 from 1 reviews) while SupportCandy – Helpdesk & Customer… leads in active installations (10K+ vs 4.0K+). Both are free WordPress plugins. SupportCandy – Helpdesk & Customer… has accumulated 494K+ total downloads while AI Chatbot – Jotform has 80K+. AI Chatbot – Jotform has a higher support resolution rate (80% vs 57%).
Detailed Comparison
| Metric | SupportCandy – Helpdesk & Customer… | AI Chatbot – Jotform | |
|---|---|---|---|
| Rating | 4.9/5 | ► | 5/5 |
| Total Reviews | 287 | ◄ | 1 |
| Active Installs | 10K+ | ◄ | 4.0K+ |
| Total Downloads | 494K+ | ◄ | 80K+ |
| Support Resolution | 57% | ► | 80% |
| Last Updated | 1 week ago | ◄ | 3 weeks ago |
| First Released | 2018 | 2025 | |
| Age | 8 years | 1 year | |
| WP Requires | 5.6+ | false+ | |
| PHP Requires | 7.4+ | 7.0+ | |
| Business Model | Free | Free | |
| Latest Version | 3.4.6 | 3.7.1 |
Rating Breakdown
SupportCandy – Helpdesk & Customer…
AI Chatbot – Jotform
Download Trends
Over the past 30 days, SupportCandy – Helpdesk & Customer… averaged approximately 235 daily downloads while AI Chatbot – Jotform averaged 162.
Recent Reviews
SupportCandy – Helpdesk & Customer… Reviews
Fantastic Support, great Feature Set, great value for Money
We had to migrate from our former E-Mail Support Solution because the support could not fix a quite important problem – and it was the best decision ever! SupportCandy is really feature rich, very
Almost great, except it’s missing one key feature.
It’s a great system and I’ve really been enjoying it, except of all the features for a ticket system to not have, the ability to merge tickets is missing. Every other system I’ve ever used I was able
Ottimo prodotto
Supporto tecnico presente e in tempi brevi. Di solito rispondono entro un giorno lavorativo
AI Chatbot – Jotform Reviews
JotForm: Intuitive, Powerful, and Highly Recommended!
I’ve been using JotForm for creating forms and AI integrations, and it’s fantastic! The interface is intuitive, flexible, and highly customizable. Building registration flows, surveys, and interactive
More Helpdesk Worth Comparing
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Frequently Asked Questions
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Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.