SupportCandy – Helpdesk & Customer… vs MxChat – AI Chatbot & Content… (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
SupportCandy – Helpdesk & Customer…
10K+ active installs
Free
MxChat – AI Chatbot & Content…
1.0K+ active installs
Free
Quick Verdict
As of April 2026, MxChat – AI Chatbot & Content… has a higher user rating (5/5 from 27 reviews) while SupportCandy – Helpdesk & Customer… leads in active installations (10K+ vs 1.0K+). Both are free WordPress plugins. SupportCandy – Helpdesk & Customer… has accumulated 494K+ total downloads while MxChat – AI Chatbot & Content… has 55K+. MxChat – AI Chatbot & Content… has a higher support resolution rate (81% vs 67%).
Detailed Comparison
| Metric | SupportCandy – Helpdesk & Customer… | MxChat – AI Chatbot & Content… | |
|---|---|---|---|
| Rating | 4.9/5 | ► | 5/5 |
| Total Reviews | 287 | ◄ | 27 |
| Active Installs | 10K+ | ◄ | 1.0K+ |
| Total Downloads | 494K+ | ◄ | 55K+ |
| Support Resolution | 67% | ► | 81% |
| Last Updated | 1 week ago | ► | 3 days ago |
| First Released | 2018 | 2024 | |
| Age | 8 years | 2 years | |
| WP Requires | 5.6+ | 5.0+ | |
| PHP Requires | 7.4+ | 7.2+ | |
| Business Model | Free | Free | |
| Latest Version | 3.4.6 | 3.1.7 |
Rating Breakdown
SupportCandy – Helpdesk & Customer…
MxChat – AI Chatbot & Content…
Download Trends
Over the past 30 days, SupportCandy – Helpdesk & Customer… averaged approximately 237 daily downloads while MxChat – AI Chatbot & Content… averaged 277.
Recent Reviews
SupportCandy – Helpdesk & Customer… Reviews
Fantastic Support, great Feature Set, great value for Money
We had to migrate from our former E-Mail Support Solution because the support could not fix a quite important problem – and it was the best decision ever! SupportCandy is really feature rich, very
Almost great, except it’s missing one key feature.
It’s a great system and I’ve really been enjoying it, except of all the features for a ticket system to not have, the ability to merge tickets is missing. Every other system I’ve ever used I was able
Ottimo prodotto
Supporto tecnico presente e in tempi brevi. Di solito rispondono entro un giorno lavorativo
MxChat – AI Chatbot & Content… Reviews
Not what expected
The free version wasn’t useful for me for ecommerce.
Excellent Plugin from an Even Better Developer
Integrating the tool is really very easy, and based on my testing so far, I haven’t encountered any negative aspects. @ Maxwell, I visited your website to learn more about your plugin and came acro
Excellent plugin, exceptional customer support
Awesome software and truly top-notch customer support! Maxwell is incredibly helpful, and the plugin works beautifully. I’d recommend this to anyone looking to integrate an AI chatbot into their WordP
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Frequently Asked Questions
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Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.