SupportCandy – Helpdesk & Customer… vs Nirweb support (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
SupportCandy – Helpdesk & Customer…
10K+ active installs
Free
Quick Verdict
As of April 2026, SupportCandy – Helpdesk & Customer… has a higher user rating (4.9/5 from 287 reviews) and leads in active installations (10K+ vs 1.0K+). Both are free WordPress plugins. SupportCandy – Helpdesk & Customer… has accumulated 494K+ total downloads while Nirweb support has 22K+.
Detailed Comparison
| Metric | SupportCandy – Helpdesk & Customer… | Nirweb support | |
|---|---|---|---|
| Rating | 4.9/5 | ◄ | 4.2/5 |
| Total Reviews | 287 | ◄ | 12 |
| Active Installs | 10K+ | ◄ | 1.0K+ |
| Total Downloads | 494K+ | ◄ | 22K+ |
| Support Resolution | 57% | N/A | |
| Last Updated | 1 week ago | ◄ | 2 years ago |
| First Released | 2018 | 2021 | |
| Age | 8 years | 5 years | |
| WP Requires | 5.6+ | 5.0+ | |
| PHP Requires | 7.4+ | 7.4+ | |
| Business Model | Free | Free | |
| Latest Version | 3.4.6 | 3.0.3 |
Rating Breakdown
SupportCandy – Helpdesk & Customer…
Nirweb support
Download Trends
Over the past 30 days, SupportCandy – Helpdesk & Customer… averaged approximately 235 daily downloads while Nirweb support averaged 4.
Recent Reviews
SupportCandy – Helpdesk & Customer… Reviews
Fantastic Support, great Feature Set, great value for Money
We had to migrate from our former E-Mail Support Solution because the support could not fix a quite important problem – and it was the best decision ever! SupportCandy is really feature rich, very
Almost great, except it’s missing one key feature.
It’s a great system and I’ve really been enjoying it, except of all the features for a ticket system to not have, the ability to merge tickets is missing. Every other system I’ve ever used I was able
Ottimo prodotto
Supporto tecnico presente e in tempi brevi. Di solito rispondono entro un giorno lavorativo
Nirweb support Reviews
Beautiful, but….?
The user interface is one of the best out there, but there is no documentation or user guide anywhere to be found. Moving on, sadly.
کدنویسی افتضاح
متاسفانه پر از باگ هست. چون در حال استفاده بود، مجبورم کلی باگ فاجعه ازش بگیرم ..تا بتونم ادامه بدم. به هیچ عنوان استفاده نکنید.
بدرد نخور
افزونه دارای ایرادات فنی بسیار زیادی هست و حیف این همه زمان که برای نصب افزونه گذاشتیم و حیف این همه زمان که برای برنامه نویسیش گذاشته شده
More Helpdesk Worth Comparing
Top alternatives in the same category as SupportCandy – Helpdesk & Customer… and Nirweb support
Feature Rich and Super Fast Support and Customer Ticketing System for WordPress.
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AI chatbot that automates support, answers FAQs, drives WooCommerce sales, generates leads, and boosts engagement — easy setup, no coding!
Majestic Support for WordPress is a top-tier ticket system that can significantly enhance your customers' support experience.
Frequently Asked Questions
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Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.