SupportCandy – Helpdesk & Customer… vs Olark Live Chat (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
SupportCandy – Helpdesk & Customer…
10K+ active installs
Free
Quick Verdict
As of April 2026, SupportCandy – Helpdesk & Customer… has a higher user rating (4.9/5 from 287 reviews) and leads in active installations (10K+ vs 1.0K+). Both are free WordPress plugins. SupportCandy – Helpdesk & Customer… has accumulated 494K+ total downloads while Olark Live Chat has 44K+.
Detailed Comparison
| Metric | SupportCandy – Helpdesk & Customer… | Olark Live Chat | |
|---|---|---|---|
| Rating | 4.9/5 | ◄ | 2.5/5 |
| Total Reviews | 287 | ◄ | 2 |
| Active Installs | 10K+ | ◄ | 1.0K+ |
| Total Downloads | 494K+ | ◄ | 44K+ |
| Support Resolution | 57% | N/A | |
| Last Updated | 1 week ago | ◄ | 6 months ago |
| First Released | 2018 | 2017 | |
| Age | 8 years | 9 years | |
| WP Requires | 5.6+ | 3.1+ | |
| PHP Requires | 7.4+ | 4.3+ | |
| Business Model | Free | Free | |
| Latest Version | 3.4.6 | 1.0.10 |
Rating Breakdown
SupportCandy – Helpdesk & Customer…
Olark Live Chat
Download Trends
Over the past 30 days, SupportCandy – Helpdesk & Customer… averaged approximately 235 daily downloads while Olark Live Chat averaged 9.
Recent Reviews
SupportCandy – Helpdesk & Customer… Reviews
Fantastic Support, great Feature Set, great value for Money
We had to migrate from our former E-Mail Support Solution because the support could not fix a quite important problem – and it was the best decision ever! SupportCandy is really feature rich, very
Almost great, except it’s missing one key feature.
It’s a great system and I’ve really been enjoying it, except of all the features for a ticket system to not have, the ability to merge tickets is missing. Every other system I’ve ever used I was able
Ottimo prodotto
Supporto tecnico presente e in tempi brevi. Di solito rispondono entro un giorno lavorativo
Olark Live Chat Reviews
Totally broken
Still charging my client full amount ($552/year) and the plugin is so neglected that it has been fully deactivated in the WordPress marketplace.
Thank you Olark!
Finally, will have something stable! Thank you to the always awesome team at Olark. Just one thing to fix on my side, and the only reason I didn’t give it 5 stars, how can I make it multilingual now?
More Customer Support Worth Comparing
Top alternatives in the same category as SupportCandy – Helpdesk & Customer… and Olark Live Chat
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Frequently Asked Questions
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Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.