SupportCandy – Helpdesk & Customer… vs Plugin Detective – Troubleshooting… (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
SupportCandy – Helpdesk & Customer…
10K+ active installs
Free
Plugin Detective – Troubleshooting…
5.0K+ active installs
Free
Quick Verdict
As of April 2026, SupportCandy – Helpdesk & Customer… has a higher user rating (4.9/5 from 287 reviews) and leads in active installations (10K+ vs 5.0K+). Both are free WordPress plugins. SupportCandy – Helpdesk & Customer… has accumulated 494K+ total downloads while Plugin Detective – Troubleshooting… has 212K+. SupportCandy – Helpdesk & Customer… has a higher support resolution rate (67% vs 0%).
Detailed Comparison
| Metric | SupportCandy – Helpdesk & Customer… | Plugin Detective – Troubleshooting… | |
|---|---|---|---|
| Rating | 4.9/5 | ◄ | 4/5 |
| Total Reviews | 287 | ◄ | 48 |
| Active Installs | 10K+ | ◄ | 5.0K+ |
| Total Downloads | 494K+ | ◄ | 212K+ |
| Support Resolution | 67% | ◄ | 0% |
| Last Updated | 1 week ago | ◄ | 3 months ago |
| First Released | 2018 | 2018 | |
| Age | 8 years | 8 years | |
| WP Requires | 5.6+ | 6.1+ | |
| PHP Requires | 7.4+ | 5.3+ | |
| Business Model | Free | Free | |
| Latest Version | 3.4.6 | 1.2.29 |
Rating Breakdown
SupportCandy – Helpdesk & Customer…
Plugin Detective – Troubleshooting…
Download Trends
Over the past 30 days, SupportCandy – Helpdesk & Customer… averaged approximately 237 daily downloads while Plugin Detective – Troubleshooting… averaged 38.
Recent Reviews
SupportCandy – Helpdesk & Customer… Reviews
Fantastic Support, great Feature Set, great value for Money
We had to migrate from our former E-Mail Support Solution because the support could not fix a quite important problem – and it was the best decision ever! SupportCandy is really feature rich, very
Almost great, except it’s missing one key feature.
It’s a great system and I’ve really been enjoying it, except of all the features for a ticket system to not have, the ability to merge tickets is missing. Every other system I’ve ever used I was able
Ottimo prodotto
Supporto tecnico presente e in tempi brevi. Di solito rispondono entro un giorno lavorativo
Plugin Detective – Troubleshooting… Reviews
Super handy for WordPress Plugin Conflicts Troubleshooting
This plugin makes finding plugin conflicts super easy and quick. I’ve used it several times to troubleshoot issues on client sites, and it worked great every time. It’s a huge time-saver, letting you
Instantly crashed my site
Critical error. Had to roll back site to uninstall. This topic was modified 11 months, 2 weeks ago by accomplishtrain.
Te facilita muchísimo el trabajo
Cuando recibes una web con 80 plugins y de pronto resulta que hay un conflicto entre algunos de ellos, este plugin te facilita la vida de una forma enorme. A la caja de herramientas de cabeza. ¡Gracia
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Frequently Asked Questions
Is SupportCandy – Helpdesk & Customer… or Plugin Detective – Troubleshooting… more popular?
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Are SupportCandy – Helpdesk & Customer… and Plugin Detective – Troubleshooting… free?
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Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.