SupportCandy – Helpdesk & Customer… vs Zendesk Support for WordPress (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
SupportCandy – Helpdesk & Customer…
10K+ active installs
Free
Zendesk Support for WordPress
2.0K+ active installs
Free
Quick Verdict
As of April 2026, SupportCandy – Helpdesk & Customer… has a higher user rating (4.9/5 from 287 reviews) and leads in active installations (10K+ vs 2.0K+). Both are free WordPress plugins. SupportCandy – Helpdesk & Customer… has accumulated 494K+ total downloads while Zendesk Support for WordPress has 138K+.
Detailed Comparison
| Metric | SupportCandy – Helpdesk & Customer… | Zendesk Support for WordPress | |
|---|---|---|---|
| Rating | 4.9/5 | ◄ | 2/5 |
| Total Reviews | 287 | ◄ | 7 |
| Active Installs | 10K+ | ◄ | 2.0K+ |
| Total Downloads | 494K+ | ◄ | 138K+ |
| Support Resolution | 57% | N/A | |
| Last Updated | 1 week ago | ◄ | 2 years ago |
| First Released | 2018 | 2011 | |
| Age | 8 years | 15 years | |
| WP Requires | 5.6+ | 2.9.2+ | |
| PHP Requires | 7.4+ | false+ | |
| Business Model | Free | Free | |
| Latest Version | 3.4.6 | 1.8.5 |
Rating Breakdown
SupportCandy – Helpdesk & Customer…
Zendesk Support for WordPress
Download Trends
Over the past 30 days, SupportCandy – Helpdesk & Customer… averaged approximately 235 daily downloads while Zendesk Support for WordPress averaged 10.
Recent Reviews
SupportCandy – Helpdesk & Customer… Reviews
Fantastic Support, great Feature Set, great value for Money
We had to migrate from our former E-Mail Support Solution because the support could not fix a quite important problem – and it was the best decision ever! SupportCandy is really feature rich, very
Almost great, except it’s missing one key feature.
It’s a great system and I’ve really been enjoying it, except of all the features for a ticket system to not have, the ability to merge tickets is missing. Every other system I’ve ever used I was able
Ottimo prodotto
Supporto tecnico presente e in tempi brevi. Di solito rispondono entro un giorno lavorativo
Zendesk Support for WordPress Reviews
What a disgrace!
When you see how much you pay for using the Zendesk platform, that’s a disgrace that they are unable to upgrade their app for months
Refuses to update for their own mandated change
Zendesk is demanding that all users update their sites by May 1st, but they’ve refused to update their own plugin, so the 3,000+ active installations are about to stop working with no word from Zendes
Needs to be updated!
This plugin has broken WordFence. This is totally unacceptable since I heavily rely on WordFence more than I do ZenDesk plugin. PLEASE UPDATE THIS PLUGIN so we can use it once again. If you don’t keep
More Helpdesk Worth Comparing
Top alternatives in the same category as SupportCandy – Helpdesk & Customer… and Zendesk Support for WordPress
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Majestic Support for WordPress is a top-tier ticket system that can significantly enhance your customers' support experience.
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Frequently Asked Questions
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Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.