SupportCandy – Helpdesk & Customer… vs Zendesk Chat (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
SupportCandy – Helpdesk & Customer…
10K+ active installs
Free
Quick Verdict
As of April 2026, SupportCandy – Helpdesk & Customer… has a higher user rating (4.9/5 from 287 reviews) and leads in active installations (10K+ vs 10K+). Both are free WordPress plugins. SupportCandy – Helpdesk & Customer… has accumulated 494K+ total downloads while Zendesk Chat has 1.3M+.
Detailed Comparison
| Metric | SupportCandy – Helpdesk & Customer… | Zendesk Chat | |
|---|---|---|---|
| Rating | 4.9/5 | ◄ | 4/5 |
| Total Reviews | 287 | ◄ | 27 |
| Active Installs | 10K+ | 10K+ | |
| Total Downloads | 494K+ | ► | 1.3M+ |
| Support Resolution | 67% | N/A | |
| Last Updated | 1 week ago | ◄ | 5 years ago |
| First Released | 2018 | 2010 | |
| Age | 8 years | 16 years | |
| WP Requires | 5.6+ | 3.1+ | |
| PHP Requires | 7.4+ | false+ | |
| Business Model | Free | Free | |
| Latest Version | 3.4.6 | 1.4.18 |
Rating Breakdown
SupportCandy – Helpdesk & Customer…
Zendesk Chat
Download Trends
Over the past 30 days, SupportCandy – Helpdesk & Customer… averaged approximately 237 daily downloads while Zendesk Chat averaged 17.
Recent Reviews
SupportCandy – Helpdesk & Customer… Reviews
Fantastic Support, great Feature Set, great value for Money
We had to migrate from our former E-Mail Support Solution because the support could not fix a quite important problem – and it was the best decision ever! SupportCandy is really feature rich, very
Almost great, except it’s missing one key feature.
It’s a great system and I’ve really been enjoying it, except of all the features for a ticket system to not have, the ability to merge tickets is missing. Every other system I’ve ever used I was able
Ottimo prodotto
Supporto tecnico presente e in tempi brevi. Di solito rispondono entro un giorno lavorativo
Zendesk Chat Reviews
Nothing Works
Nothing works. Not even their website on mobile.
Very Useful and FREE!!!!
It is a very useful chat plugin. It offers live chat support for 1 agent (for free) BUT if you don’t have too much traffic that is enough. It is very customizable and it has a mobile app so as the use
Slow down any website
It’s Slow down any website, and no any support
More Customer Support Worth Comparing
Top alternatives in the same category as SupportCandy – Helpdesk & Customer… and Zendesk Chat
AI chatbot agent & live chat for customer support, FAQ, chat buttons including WhatsApp with Chatway live chat. iOS & Android apps available 💬
Best live chat and help desk plugin for WordPress websites. Add the LiveChat widget to engage visitors and provide real‑time customer support! 🚀
Majestic Support for WordPress is a top-tier ticket system that can significantly enhance your customers' support experience.
Support your customers via Facebook Messenger Live Chat conveniently from your own website.
Frequently Asked Questions
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Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.