Tawk.To Live Chat vs Crisp – Live Chat and Chatbot (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
Crisp – Live Chat and Chatbot
20K+ active installs
Free
Quick Verdict
As of April 2026, Tawk.To Live Chat has a higher user rating (4.6/5 from 140 reviews) and leads in active installations (100K+ vs 20K+). Both are free WordPress plugins. Tawk.To Live Chat has accumulated 4.7M+ total downloads while Crisp – Live Chat and Chatbot has 765K+.
Detailed Comparison
| Metric | Tawk.To Live Chat | Crisp – Live Chat and Chatbot | |
|---|---|---|---|
| Rating | 4.6/5 | 4.6/5 | |
| Total Reviews | 140 | ◄ | 73 |
| Active Installs | 100K+ | ◄ | 20K+ |
| Total Downloads | 4.7M+ | ◄ | 765K+ |
| Support Resolution | 0% | N/A | |
| Last Updated | 2 months ago | ◄ | 11 months ago |
| First Released | 2013 | 2016 | |
| Age | 13 years | 10 years | |
| WP Requires | 2.7+ | 3.0.1+ | |
| PHP Requires | 5.6+ | 5.3+ | |
| Business Model | Free | Free | |
| Latest Version | 0.9.3 | 0.48 |
Rating Breakdown
Tawk.To Live Chat
Crisp – Live Chat and Chatbot
Download Trends
Over the past 30 days, Tawk.To Live Chat averaged approximately 693 daily downloads while Crisp – Live Chat and Chatbot averaged 71.
Recent Reviews
Tawk.To Live Chat Reviews
The worst plugin
It destroyed my site and I am still working trying to fix it.
Great free plugin for live chat
Tawk.to is easy to set up and works well. It’s free, which is a huge plus, and the mobile app for iOS and Android makes it super convenient to use. Their support team was also responsive and helpful w
Oh No…I can’t delete this
This new version (0.9.0) broke my site initially so I disabled it.Now it’s working but I can’t find where to delete this.
Crisp – Live Chat and Chatbot Reviews
Freemium – Easy Setup, expensive basic addons
Paid might be awesome, but don’t bother with freemium. It’s easy to setup with WordPress. They auto upgrade the free account to paid account trial on signup, so it’s confusing what features are ava
Impressionnant par sa simplicité
J’utilisais auparavant Tawk.to comme chatbot sur mes sites web. Lorsque j’ai décidé d’installer Crisp pour essayer, je l’ai immédiatement adopté. En n’ayant rien fait d’autre que l’activer dans mon
Excellent Product
Crisp.app has revolutionized our customer support! The intuitive interface, seamless integration, and powerful features like live chat and chatbots have significantly boosted our efficiency. Their exc
More Free Live Chat Worth Comparing
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Frequently Asked Questions
Is Tawk.To Live Chat or Crisp – Live Chat and Chatbot more popular?
Which has better ratings — Tawk.To Live Chat or Crisp – Live Chat and Chatbot?
Are Tawk.To Live Chat and Crisp – Live Chat and Chatbot free?
Which plugin has better support — Tawk.To Live Chat or Crisp – Live Chat and Chatbot?
Which plugin is updated more frequently?
Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.