Tawk.To Live Chat vs Tidio – Live Chat & AI Chatbots (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
Tidio – Live Chat & AI Chatbots
80K+ active installs
Free
Quick Verdict
As of April 2026, Tidio – Live Chat & AI Chatbots has a higher user rating (4.7/5 from 395 reviews) while Tawk.To Live Chat leads in active installations (100K+ vs 80K+). Both are free WordPress plugins. Tawk.To Live Chat has accumulated 4.7M+ total downloads while Tidio – Live Chat & AI Chatbots has 3.4M+. Tidio – Live Chat & AI Chatbots has a higher support resolution rate (100% vs 0%).
Detailed Comparison
| Metric | Tawk.To Live Chat | Tidio – Live Chat & AI Chatbots | |
|---|---|---|---|
| Rating | 4.6/5 | ► | 4.7/5 |
| Total Reviews | 140 | ► | 395 |
| Active Installs | 100K+ | ◄ | 80K+ |
| Total Downloads | 4.7M+ | ◄ | 3.4M+ |
| Support Resolution | 0% | ► | 100% |
| Last Updated | 2 months ago | ► | 1 month ago |
| First Released | 2013 | 2014 | |
| Age | 13 years | 12 years | |
| WP Requires | 2.7+ | 4.7+ | |
| PHP Requires | 5.6+ | 7.2+ | |
| Business Model | Free | Free | |
| Latest Version | 0.9.3 | 7.0.0 |
Rating Breakdown
Tawk.To Live Chat
Tidio – Live Chat & AI Chatbots
Download Trends
Over the past 30 days, Tawk.To Live Chat averaged approximately 693 daily downloads while Tidio – Live Chat & AI Chatbots averaged 774.
Recent Reviews
Tawk.To Live Chat Reviews
The worst plugin
It destroyed my site and I am still working trying to fix it.
Great free plugin for live chat
Tawk.to is easy to set up and works well. It’s free, which is a huge plus, and the mobile app for iOS and Android makes it super convenient to use. Their support team was also responsive and helpful w
Oh No…I can’t delete this
This new version (0.9.0) broke my site initially so I disabled it.Now it’s working but I can’t find where to delete this.
Tidio – Live Chat & AI Chatbots Reviews
Great collaboration!
The developer was extremely responsive and quickly updated their plugin to ensure full compatibility with ours. Communication was smooth, the solution was implemented fast, and everything worked perfe
AVOID AT ALL COSTS!
It’s been years since we had a plug-in crash and take down our entire site but Tidio did just that! We had to get in contact with our host to remove the entire folder and it’s contents off of our cPan
Solved my problem, excellent support
I wanted a simple and well-designed live chat for my website. Managed to get 95% of what I wanted through Tidio and I am sure I can use it for much more if needed. The customer support on Pro was f
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Frequently Asked Questions
Is Tawk.To Live Chat or Tidio – Live Chat & AI Chatbots more popular?
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Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.