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Tidio – Live Chat & AI Chatbots vs Captivate Chat (2026)

Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.

Tidio – Live Chat & AI Chatbots

Tidio – Live Chat & AI Chatbots

4.7(395)

80K+ active installs

Free

Updated 1 month ago
View Tidio – Live Chat & AI Chatbots
VS
Captivate Chat

Captivate Chat

0(0)

10 active installs

Free

Updated 2 years ago
View Captivate Chat

Quick Verdict

As of April 2026, Tidio – Live Chat & AI Chatbots has a higher user rating (4.7/5 from 395 reviews) and leads in active installations (80K+ vs 10). Both are free WordPress plugins. Tidio – Live Chat & AI Chatbots has accumulated 3.4M+ total downloads while Captivate Chat has 857.

Detailed Comparison

Rating
4.7/5Tidio – Live Chat & AI Chatbots
◄
Captivate ChatN/A
Total Reviews
395Tidio – Live Chat & AI Chatbots
◄
Captivate Chat0
Active Installs
80K+Tidio – Live Chat & AI Chatbots
◄
Captivate Chat10
Total Downloads
3.4M+Tidio – Live Chat & AI Chatbots
◄
Captivate Chat857
Support Resolution
100%Tidio – Live Chat & AI Chatbots
Captivate ChatN/A
Last Updated
1 month agoTidio – Live Chat & AI Chatbots
◄
Captivate Chat2 years ago
First Released
2014Tidio – Live Chat & AI Chatbots
Captivate Chat2023
Age
12 yearsTidio – Live Chat & AI Chatbots
Captivate Chat3 years
WP Requires
4.7+Tidio – Live Chat & AI Chatbots
Captivate Chat4.0+
PHP Requires
7.2+Tidio – Live Chat & AI Chatbots
Captivate Chatfalse+
Business Model
FreeTidio – Live Chat & AI Chatbots
Captivate ChatFree
Latest Version
7.0.0Tidio – Live Chat & AI Chatbots
Captivate Chat0.0.4

Rating Breakdown

Tidio – Live Chat & AI Chatbots

4.7/5(395 reviews)
5
91%
4
2%
3
1%
2
1%
1
5%

Captivate Chat

0/5(0 reviews)
5
0%
4
0%
3
0%
2
0%
1
0%

Recent Reviews

Tidio – Live Chat & AI Chatbots Reviews

by Ben

Great collaboration!

The developer was extremely responsive and quickly updated their plugin to ensure full compatibility with ours. Communication was smooth, the solution was implemented fast, and everything worked perfe

by royaltyhealth

AVOID AT ALL COSTS!

It’s been years since we had a plug-in crash and take down our entire site but Tidio did just that! We had to get in contact with our host to remove the entire folder and it’s contents off of our cPan

by spytzo

Solved my problem, excellent support

I wanted a simple and well-designed live chat for my website. Managed to get 95% of what I wanted through Tidio and I am sure I can use it for much more if needed. The customer support on Pro was f

Captivate Chat Reviews

No reviews yet

Frequently Asked Questions

Is Tidio – Live Chat & AI Chatbots or Captivate Chat more popular?
Tidio – Live Chat & AI Chatbots has 80K+ active installations while Captivate Chat has 10. Tidio – Live Chat & AI Chatbots is the more widely-used plugin as of April 2026.
Which has better ratings — Tidio – Live Chat & AI Chatbots or Captivate Chat?
Tidio – Live Chat & AI Chatbots has a 4.7/5 rating from 395 reviews, while Captivate Chat has a 0/5 rating from 0 reviews.
Are Tidio – Live Chat & AI Chatbots and Captivate Chat free?
Tidio – Live Chat & AI Chatbots is free and Captivate Chat is free. Both can be downloaded from the WordPress.org plugin directory.
Which plugin has better support — Tidio – Live Chat & AI Chatbots or Captivate Chat?
Support resolution data is not available for all plugins. Check each plugin's WordPress.org support forum for current response quality.
Which plugin is updated more frequently?
Tidio – Live Chat & AI Chatbots was last updated 1 month ago and Captivate Chat was last updated 2 years ago.

Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.