Tidio – Live Chat & AI Chatbots vs Chatway Live Chat – AI Chatbot… (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
Tidio – Live Chat & AI Chatbots
80K+ active installs
Free
Chatway Live Chat – AI Chatbot…
30K+ active installs
Free
Quick Verdict
As of April 2026, Chatway Live Chat – AI Chatbot… has a higher user rating (5/5 from 673 reviews) while Tidio – Live Chat & AI Chatbots leads in active installations (80K+ vs 30K+). Both are free WordPress plugins. Tidio – Live Chat & AI Chatbots has accumulated 3.4M+ total downloads while Chatway Live Chat – AI Chatbot… has 251K+. Chatway Live Chat – AI Chatbot… has a higher support resolution rate (100% vs 100%).
Detailed Comparison
| Metric | Tidio – Live Chat & AI Chatbots | Chatway Live Chat – AI Chatbot… | |
|---|---|---|---|
| Rating | 4.7/5 | ► | 5/5 |
| Total Reviews | 395 | ► | 673 |
| Active Installs | 80K+ | ◄ | 30K+ |
| Total Downloads | 3.4M+ | ◄ | 251K+ |
| Support Resolution | 100% | 100% | |
| Last Updated | 1 month ago | ► | 3 days ago |
| First Released | 2014 | 2023 | |
| Age | 12 years | 3 years | |
| WP Requires | 4.7+ | 3.1+ | |
| PHP Requires | 7.2+ | false+ | |
| Business Model | Free | Free | |
| Latest Version | 7.0.0 | 1.4.5 |
Rating Breakdown
Tidio – Live Chat & AI Chatbots
Chatway Live Chat – AI Chatbot…
Download Trends
Over the past 30 days, Tidio – Live Chat & AI Chatbots averaged approximately 774 daily downloads while Chatway Live Chat – AI Chatbot… averaged 209.
Recent Reviews
Tidio – Live Chat & AI Chatbots Reviews
Great collaboration!
The developer was extremely responsive and quickly updated their plugin to ensure full compatibility with ours. Communication was smooth, the solution was implemented fast, and everything worked perfe
AVOID AT ALL COSTS!
It’s been years since we had a plug-in crash and take down our entire site but Tidio did just that! We had to get in contact with our host to remove the entire folder and it’s contents off of our cPan
Solved my problem, excellent support
I wanted a simple and well-designed live chat for my website. Managed to get 95% of what I wanted through Tidio and I am sure I can use it for much more if needed. The customer support on Pro was f
Chatway Live Chat – AI Chatbot… Reviews
Useful!
Just started using the live chat for my small business, it’s helpful and customizable.
I love it!
Great chat. Has been helping my business in many different ways. I am grateful for this service
Fast and reliable
they are fast
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Frequently Asked Questions
Is Tidio – Live Chat & AI Chatbots or Chatway Live Chat – AI Chatbot… more popular?
Which has better ratings — Tidio – Live Chat & AI Chatbots or Chatway Live Chat – AI Chatbot…?
Are Tidio – Live Chat & AI Chatbots and Chatway Live Chat – AI Chatbot… free?
Which plugin has better support — Tidio – Live Chat & AI Chatbots or Chatway Live Chat – AI Chatbot…?
Which plugin is updated more frequently?
Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.