Tidio – Live Chat & AI Chatbots vs Crisp – Live Chat and Chatbot (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
Tidio – Live Chat & AI Chatbots
80K+ active installs
Free
Crisp – Live Chat and Chatbot
20K+ active installs
Free
Quick Verdict
As of April 2026, Tidio – Live Chat & AI Chatbots has a higher user rating (4.7/5 from 395 reviews) and leads in active installations (80K+ vs 20K+). Both are free WordPress plugins. Tidio – Live Chat & AI Chatbots has accumulated 3.4M+ total downloads while Crisp – Live Chat and Chatbot has 765K+.
Detailed Comparison
| Metric | Tidio – Live Chat & AI Chatbots | Crisp – Live Chat and Chatbot | |
|---|---|---|---|
| Rating | 4.7/5 | ◄ | 4.6/5 |
| Total Reviews | 395 | ◄ | 73 |
| Active Installs | 80K+ | ◄ | 20K+ |
| Total Downloads | 3.4M+ | ◄ | 765K+ |
| Support Resolution | 100% | N/A | |
| Last Updated | 1 month ago | ◄ | 11 months ago |
| First Released | 2014 | 2016 | |
| Age | 12 years | 10 years | |
| WP Requires | 4.7+ | 3.0.1+ | |
| PHP Requires | 7.2+ | 5.3+ | |
| Business Model | Free | Free | |
| Latest Version | 7.0.0 | 0.48 |
Rating Breakdown
Tidio – Live Chat & AI Chatbots
Crisp – Live Chat and Chatbot
Download Trends
Over the past 30 days, Tidio – Live Chat & AI Chatbots averaged approximately 774 daily downloads while Crisp – Live Chat and Chatbot averaged 71.
Recent Reviews
Tidio – Live Chat & AI Chatbots Reviews
Great collaboration!
The developer was extremely responsive and quickly updated their plugin to ensure full compatibility with ours. Communication was smooth, the solution was implemented fast, and everything worked perfe
AVOID AT ALL COSTS!
It’s been years since we had a plug-in crash and take down our entire site but Tidio did just that! We had to get in contact with our host to remove the entire folder and it’s contents off of our cPan
Solved my problem, excellent support
I wanted a simple and well-designed live chat for my website. Managed to get 95% of what I wanted through Tidio and I am sure I can use it for much more if needed. The customer support on Pro was f
Crisp – Live Chat and Chatbot Reviews
Freemium – Easy Setup, expensive basic addons
Paid might be awesome, but don’t bother with freemium. It’s easy to setup with WordPress. They auto upgrade the free account to paid account trial on signup, so it’s confusing what features are ava
Impressionnant par sa simplicité
J’utilisais auparavant Tawk.to comme chatbot sur mes sites web. Lorsque j’ai décidé d’installer Crisp pour essayer, je l’ai immédiatement adopté. En n’ayant rien fait d’autre que l’activer dans mon
Excellent Product
Crisp.app has revolutionized our customer support! The intuitive interface, seamless integration, and powerful features like live chat and chatbots have significantly boosted our efficiency. Their exc
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Frequently Asked Questions
Is Tidio – Live Chat & AI Chatbots or Crisp – Live Chat and Chatbot more popular?
Which has better ratings — Tidio – Live Chat & AI Chatbots or Crisp – Live Chat and Chatbot?
Are Tidio – Live Chat & AI Chatbots and Crisp – Live Chat and Chatbot free?
Which plugin has better support — Tidio – Live Chat & AI Chatbots or Crisp – Live Chat and Chatbot?
Which plugin is updated more frequently?
Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.