Tidio – Live Chat & AI Chatbots vs Echo Knowledge Base – Documentation… (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
Tidio – Live Chat & AI Chatbots
80K+ active installs
Free
Echo Knowledge Base – Documentation…
10K+ active installs
Free
Quick Verdict
As of April 2026, Echo Knowledge Base – Documentation… has a higher user rating (4.9/5 from 122 reviews) while Tidio – Live Chat & AI Chatbots leads in active installations (80K+ vs 10K+). Both are free WordPress plugins. Tidio – Live Chat & AI Chatbots has accumulated 3.4M+ total downloads while Echo Knowledge Base – Documentation… has 1.2M+. Echo Knowledge Base – Documentation… has a higher support resolution rate (100% vs 100%).
Detailed Comparison
| Metric | Tidio – Live Chat & AI Chatbots | Echo Knowledge Base – Documentation… | |
|---|---|---|---|
| Rating | 4.7/5 | ► | 4.9/5 |
| Total Reviews | 395 | ◄ | 122 |
| Active Installs | 80K+ | ◄ | 10K+ |
| Total Downloads | 3.4M+ | ◄ | 1.2M+ |
| Support Resolution | 100% | 100% | |
| Last Updated | 1 month ago | ► | 5 days ago |
| First Released | 2014 | 2017 | |
| Age | 12 years | 9 years | |
| WP Requires | 4.7+ | 5.3+ | |
| PHP Requires | 7.2+ | 5.6+ | |
| Business Model | Free | Free | |
| Latest Version | 7.0.0 | 17.3.0 |
Rating Breakdown
Tidio – Live Chat & AI Chatbots
Echo Knowledge Base – Documentation…
Download Trends
Over the past 30 days, Tidio – Live Chat & AI Chatbots averaged approximately 774 daily downloads while Echo Knowledge Base – Documentation… averaged 820.
Recent Reviews
Tidio – Live Chat & AI Chatbots Reviews
Great collaboration!
The developer was extremely responsive and quickly updated their plugin to ensure full compatibility with ours. Communication was smooth, the solution was implemented fast, and everything worked perfe
AVOID AT ALL COSTS!
It’s been years since we had a plug-in crash and take down our entire site but Tidio did just that! We had to get in contact with our host to remove the entire folder and it’s contents off of our cPan
Solved my problem, excellent support
I wanted a simple and well-designed live chat for my website. Managed to get 95% of what I wanted through Tidio and I am sure I can use it for much more if needed. The customer support on Pro was f
Echo Knowledge Base – Documentation… Reviews
Excellent and Maintained KBase Plugin
We have come to rely on the functionality of this plugin. The customer service and support are also very responsive, and the team continuously updates the plugin on a regular basis. I would highly rec
Structured and user-friendly knowledge management solution
We are using the plugin within our organization to build and maintain our internal knowledge base – and we are absolutely impressed. The setup process is quick and straightforward, allowing you to
Very responsive and helpful
assisted with adding a new feature within a few hours to incorporate into our AI Add-in
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Frequently Asked Questions
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Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.