Tidio – Live Chat & AI Chatbots vs Live Chat by Formilla – Real-time Chat… (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
Tidio – Live Chat & AI Chatbots
80K+ active installs
Free
Live Chat by Formilla – Real-time Chat…
3.0K+ active installs
Free
Quick Verdict
As of April 2026, Live Chat by Formilla – Real-time Chat… has a higher user rating (4.8/5 from 116 reviews) while Tidio – Live Chat & AI Chatbots leads in active installations (80K+ vs 3.0K+). Both are free WordPress plugins. Tidio – Live Chat & AI Chatbots has accumulated 3.4M+ total downloads while Live Chat by Formilla – Real-time Chat… has 193K+.
Detailed Comparison
| Metric | Tidio – Live Chat & AI Chatbots | Live Chat by Formilla – Real-time Chat… | |
|---|---|---|---|
| Rating | 4.7/5 | ► | 4.8/5 |
| Total Reviews | 395 | ◄ | 116 |
| Active Installs | 80K+ | ◄ | 3.0K+ |
| Total Downloads | 3.4M+ | ◄ | 193K+ |
| Support Resolution | 100% | N/A | |
| Last Updated | 1 month ago | ◄ | 4 months ago |
| First Released | 2014 | 2013 | |
| Age | 12 years | 13 years | |
| WP Requires | 4.7+ | 2.7+ | |
| PHP Requires | 7.2+ | false+ | |
| Business Model | Free | Free | |
| Latest Version | 7.0.0 | 1.4 |
Rating Breakdown
Tidio – Live Chat & AI Chatbots
Live Chat by Formilla – Real-time Chat…
Download Trends
Over the past 30 days, Tidio – Live Chat & AI Chatbots averaged approximately 774 daily downloads while Live Chat by Formilla – Real-time Chat… averaged 12.
Recent Reviews
Tidio – Live Chat & AI Chatbots Reviews
Great collaboration!
The developer was extremely responsive and quickly updated their plugin to ensure full compatibility with ours. Communication was smooth, the solution was implemented fast, and everything worked perfe
AVOID AT ALL COSTS!
It’s been years since we had a plug-in crash and take down our entire site but Tidio did just that! We had to get in contact with our host to remove the entire folder and it’s contents off of our cPan
Solved my problem, excellent support
I wanted a simple and well-designed live chat for my website. Managed to get 95% of what I wanted through Tidio and I am sure I can use it for much more if needed. The customer support on Pro was f
Live Chat by Formilla – Real-time Chat… Reviews
BEST BEST SERVICE AND PRODUCT! I LOVE IT!
These guys are the best! The product works well and the service is excellent! Thank you!
Nice one
Best thing, there is free version for testing.
I love this livechat
This live chat is so cool and easy to use. love it.
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Frequently Asked Questions
Is Tidio – Live Chat & AI Chatbots or Live Chat by Formilla – Real-time Chat… more popular?
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Are Tidio – Live Chat & AI Chatbots and Live Chat by Formilla – Real-time Chat… free?
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Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.