Tidio – Live Chat & AI Chatbots vs Smartsupp – live chat, AI shopping… (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
Tidio – Live Chat & AI Chatbots
80K+ active installs
Free
Smartsupp – live chat, AI shopping…
20K+ active installs
Free
Quick Verdict
As of April 2026, Tidio – Live Chat & AI Chatbots has a higher user rating (4.7/5 from 395 reviews) and leads in active installations (80K+ vs 20K+). Both are free WordPress plugins. Tidio – Live Chat & AI Chatbots has accumulated 3.4M+ total downloads while Smartsupp – live chat, AI shopping… has 371K+.
Detailed Comparison
| Metric | Tidio – Live Chat & AI Chatbots | Smartsupp – live chat, AI shopping… | |
|---|---|---|---|
| Rating | 4.7/5 | 4.7/5 | |
| Total Reviews | 395 | ◄ | 131 |
| Active Installs | 80K+ | ◄ | 20K+ |
| Total Downloads | 3.4M+ | ◄ | 371K+ |
| Support Resolution | 100% | N/A | |
| Last Updated | 1 month ago | ◄ | 3 months ago |
| First Released | 2014 | 2014 | |
| Age | 12 years | 12 years | |
| WP Requires | 4.7+ | 3.0+ | |
| PHP Requires | 7.2+ | 5.3.2+ | |
| Business Model | Free | Free | |
| Latest Version | 7.0.0 | 3.9.2 |
Rating Breakdown
Tidio – Live Chat & AI Chatbots
Smartsupp – live chat, AI shopping…
Download Trends
Over the past 30 days, Tidio – Live Chat & AI Chatbots averaged approximately 774 daily downloads while Smartsupp – live chat, AI shopping… averaged 100.
Recent Reviews
Tidio – Live Chat & AI Chatbots Reviews
Great collaboration!
The developer was extremely responsive and quickly updated their plugin to ensure full compatibility with ours. Communication was smooth, the solution was implemented fast, and everything worked perfe
AVOID AT ALL COSTS!
It’s been years since we had a plug-in crash and take down our entire site but Tidio did just that! We had to get in contact with our host to remove the entire folder and it’s contents off of our cPan
Solved my problem, excellent support
I wanted a simple and well-designed live chat for my website. Managed to get 95% of what I wanted through Tidio and I am sure I can use it for much more if needed. The customer support on Pro was f
Smartsupp – live chat, AI shopping… Reviews
Great
greatI have been using this plugin for a long time, I can confidently say that it is the best, I am satisfied
Excelente
Simplemente excelente este producto y muy útil.
RECOMIENDO
He tenido la oportunidad de utilizar Smartsupp en mi negocio y no puedo estar más satisfecho con los resultados. Smartsupp se ha convertido en una herramienta esencial para mejorar nuestra comunicació
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Frequently Asked Questions
Is Tidio – Live Chat & AI Chatbots or Smartsupp – live chat, AI shopping… more popular?
Which has better ratings — Tidio – Live Chat & AI Chatbots or Smartsupp – live chat, AI shopping…?
Are Tidio – Live Chat & AI Chatbots and Smartsupp – live chat, AI shopping… free?
Which plugin has better support — Tidio – Live Chat & AI Chatbots or Smartsupp – live chat, AI shopping…?
Which plugin is updated more frequently?
Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.