Tidio – Live Chat & AI Chatbots vs Word Balloon (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
Tidio – Live Chat & AI Chatbots
80K+ active installs
Free
Quick Verdict
As of April 2026, Word Balloon has a higher user rating (5/5 from 8 reviews) while Tidio – Live Chat & AI Chatbots leads in active installations (80K+ vs 10K+). Both are free WordPress plugins. Tidio – Live Chat & AI Chatbots has accumulated 3.4M+ total downloads while Word Balloon has 365K+. Word Balloon has a higher support resolution rate (100% vs 100%).
Detailed Comparison
| Metric | Tidio – Live Chat & AI Chatbots | Word Balloon | |
|---|---|---|---|
| Rating | 4.7/5 | ► | 5/5 |
| Total Reviews | 395 | ◄ | 8 |
| Active Installs | 80K+ | ◄ | 10K+ |
| Total Downloads | 3.4M+ | ◄ | 365K+ |
| Support Resolution | 100% | 100% | |
| Last Updated | 1 month ago | ◄ | 2 months ago |
| First Released | 2014 | 2018 | |
| Age | 12 years | 8 years | |
| WP Requires | 4.7+ | 3.9.3+ | |
| PHP Requires | 7.2+ | 5.3+ | |
| Business Model | Free | Free | |
| Latest Version | 7.0.0 | 4.23.1 |
Rating Breakdown
Tidio – Live Chat & AI Chatbots
Word Balloon
Download Trends
Over the past 30 days, Tidio – Live Chat & AI Chatbots averaged approximately 774 daily downloads while Word Balloon averaged 23.
Recent Reviews
Tidio – Live Chat & AI Chatbots Reviews
Great collaboration!
The developer was extremely responsive and quickly updated their plugin to ensure full compatibility with ours. Communication was smooth, the solution was implemented fast, and everything worked perfe
AVOID AT ALL COSTS!
It’s been years since we had a plug-in crash and take down our entire site but Tidio did just that! We had to get in contact with our host to remove the entire folder and it’s contents off of our cPan
Solved my problem, excellent support
I wanted a simple and well-designed live chat for my website. Managed to get 95% of what I wanted through Tidio and I am sure I can use it for much more if needed. The customer support on Pro was f
Word Balloon Reviews
高機能で使いやすい
高機能で使いやすく、とても重宝しています。ありがとうございます。本当はPROにバージョンアップしたいのですが、欲しい機能は無料版で足りているので9,800円で1サイトはちょっと高いかなぁ・・・使用サイト数に制限がなければすぐPROを購入したいです。
Too good! Very Precise
Too good!!!
Super
Salut, top génital
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Frequently Asked Questions
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Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.