Tidio – Live Chat & AI Chatbots vs Zendesk Chat (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
Tidio – Live Chat & AI Chatbots
80K+ active installs
Free
Quick Verdict
As of April 2026, Tidio – Live Chat & AI Chatbots has a higher user rating (4.7/5 from 395 reviews) and leads in active installations (80K+ vs 10K+). Both are free WordPress plugins. Tidio – Live Chat & AI Chatbots has accumulated 3.4M+ total downloads while Zendesk Chat has 1.3M+.
Detailed Comparison
| Metric | Tidio – Live Chat & AI Chatbots | Zendesk Chat | |
|---|---|---|---|
| Rating | 4.7/5 | ◄ | 4/5 |
| Total Reviews | 395 | ◄ | 27 |
| Active Installs | 80K+ | ◄ | 10K+ |
| Total Downloads | 3.4M+ | ◄ | 1.3M+ |
| Support Resolution | 100% | N/A | |
| Last Updated | 1 month ago | ◄ | 5 years ago |
| First Released | 2014 | 2010 | |
| Age | 12 years | 16 years | |
| WP Requires | 4.7+ | 3.1+ | |
| PHP Requires | 7.2+ | false+ | |
| Business Model | Free | Free | |
| Latest Version | 7.0.0 | 1.4.18 |
Rating Breakdown
Tidio – Live Chat & AI Chatbots
Zendesk Chat
Download Trends
Over the past 30 days, Tidio – Live Chat & AI Chatbots averaged approximately 774 daily downloads while Zendesk Chat averaged 17.
Recent Reviews
Tidio – Live Chat & AI Chatbots Reviews
Great collaboration!
The developer was extremely responsive and quickly updated their plugin to ensure full compatibility with ours. Communication was smooth, the solution was implemented fast, and everything worked perfe
AVOID AT ALL COSTS!
It’s been years since we had a plug-in crash and take down our entire site but Tidio did just that! We had to get in contact with our host to remove the entire folder and it’s contents off of our cPan
Solved my problem, excellent support
I wanted a simple and well-designed live chat for my website. Managed to get 95% of what I wanted through Tidio and I am sure I can use it for much more if needed. The customer support on Pro was f
Zendesk Chat Reviews
Nothing Works
Nothing works. Not even their website on mobile.
Very Useful and FREE!!!!
It is a very useful chat plugin. It offers live chat support for 1 agent (for free) BUT if you don’t have too much traffic that is enough. It is very customizable and it has a mobile app so as the use
Slow down any website
It’s Slow down any website, and no any support
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Frequently Asked Questions
Is Tidio – Live Chat & AI Chatbots or Zendesk Chat more popular?
Which has better ratings — Tidio – Live Chat & AI Chatbots or Zendesk Chat?
Are Tidio – Live Chat & AI Chatbots and Zendesk Chat free?
Which plugin has better support — Tidio – Live Chat & AI Chatbots or Zendesk Chat?
Which plugin is updated more frequently?
Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.