PluginSift

Word Balloon vs Zendesk Chat (2026)

Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.

Word Balloon

Word Balloon

5(8)

10K+ active installs

Free

Updated 2 months ago
View Word Balloon
VS
Zendesk Chat

Zendesk Chat

4(27)

10K+ active installs

Free

Updated 5 years ago
View Zendesk Chat

Quick Verdict

As of April 2026, Word Balloon has a higher user rating (5/5 from 8 reviews) and leads in active installations (10K+ vs 10K+). Both are free WordPress plugins. Word Balloon has accumulated 365K+ total downloads while Zendesk Chat has 1.3M+.

Detailed Comparison

Rating
5/5Word Balloon
◄
Zendesk Chat4/5
Total Reviews
8Word Balloon
►
Zendesk Chat27
Active Installs
10K+Word Balloon
Zendesk Chat10K+
Total Downloads
365K+Word Balloon
►
Zendesk Chat1.3M+
Support Resolution
100%Word Balloon
Zendesk ChatN/A
Last Updated
2 months agoWord Balloon
◄
Zendesk Chat5 years ago
First Released
2018Word Balloon
Zendesk Chat2010
Age
8 yearsWord Balloon
Zendesk Chat16 years
WP Requires
3.9.3+Word Balloon
Zendesk Chat3.1+
PHP Requires
5.3+Word Balloon
Zendesk Chatfalse+
Business Model
FreeWord Balloon
Zendesk ChatFree
Latest Version
4.23.1Word Balloon
Zendesk Chat1.4.18

Rating Breakdown

Word Balloon

5/5(8 reviews)
5
100%
4
0%
3
0%
2
0%
1
0%

Zendesk Chat

4/5(27 reviews)
5
67%
4
4%
3
7%
2
4%
1
19%

Recent Reviews

Word Balloon Reviews

by poncots

高機能で使いやすい

高機能で使いやすく、とても重宝しています。ありがとうございます。本当はPROにバージョンアップしたいのですが、欲しい機能は無料版で足りているので9,800円で1サイトはちょっと高いかなぁ・・・使用サイト数に制限がなければすぐPROを購入したいです。

by alpaind

Too good! Very Precise

Too good!!!

by sourds29

Super

Salut, top génital

Zendesk Chat Reviews

by Lexiol

Nothing Works

Nothing works. Not even their website on mobile.

by netart.gr

Very Useful and FREE!!!!

It is a very useful chat plugin. It offers live chat support for 1 agent (for free) BUT if you don’t have too much traffic that is enough. It is very customizable and it has a mobile app so as the use

by ateya3d

Slow down any website

It’s Slow down any website, and no any support

Frequently Asked Questions

Is Word Balloon or Zendesk Chat more popular?
Word Balloon has 10K+ active installations while Zendesk Chat has 10K+. Zendesk Chat is the more widely-used plugin as of April 2026.
Which has better ratings — Word Balloon or Zendesk Chat?
Word Balloon has a 5/5 rating from 8 reviews, while Zendesk Chat has a 4/5 rating from 27 reviews.
Are Word Balloon and Zendesk Chat free?
Word Balloon is free and Zendesk Chat is free. Both can be downloaded from the WordPress.org plugin directory.
Which plugin has better support — Word Balloon or Zendesk Chat?
Support resolution data is not available for all plugins. Check each plugin's WordPress.org support forum for current response quality.
Which plugin is updated more frequently?
Word Balloon was last updated 2 months ago and Zendesk Chat was last updated 5 years ago.

Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.