LiveChat – Live Chat Plugin for WP… vs HelpCrunch – Live Chat, Chatbot &… (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
LiveChat – Live Chat Plugin for WP…
10K+ active installs
Free
HelpCrunch – Live Chat, Chatbot &…
2.0K+ active installs
Free
Quick Verdict
As of April 2026, HelpCrunch – Live Chat, Chatbot &… has a higher user rating (5/5 from 6 reviews) while LiveChat – Live Chat Plugin for WP… leads in active installations (10K+ vs 2.0K+). Both are free WordPress plugins. LiveChat – Live Chat Plugin for WP… has accumulated 1.3M+ total downloads while HelpCrunch – Live Chat, Chatbot &… has 20K+.
Detailed Comparison
| Metric | LiveChat – Live Chat Plugin for WP… | HelpCrunch – Live Chat, Chatbot &… | |
|---|---|---|---|
| Rating | 4.6/5 | ► | 5/5 |
| Total Reviews | 98 | ◄ | 6 |
| Active Installs | 10K+ | ◄ | 2.0K+ |
| Total Downloads | 1.3M+ | ◄ | 20K+ |
| Support Resolution | 0% | N/A | |
| Last Updated | 2 months ago | ◄ | 4 months ago |
| First Released | 2010 | 2016 | |
| Age | 16 years | 10 years | |
| WP Requires | 4.4+ | 3.6+ | |
| PHP Requires | 7.2+ | false+ | |
| Business Model | Free | Free | |
| Latest Version | 5.0.11 | 2.0.11 |
Rating Breakdown
LiveChat – Live Chat Plugin for WP…
HelpCrunch – Live Chat, Chatbot &…
Download Trends
Over the past 30 days, LiveChat – Live Chat Plugin for WP… averaged approximately 102 daily downloads while HelpCrunch – Live Chat, Chatbot &… averaged 5.
Recent Reviews
LiveChat – Live Chat Plugin for WP… Reviews
A solid live chat solution for a small or large business / web experience.
This is a great product, with both great AI and human support if you have any issues.
Great support!
Very easy to use, installation process was simple(install activate login done pretty much), responsive staff which are very quick to answer any questions you need! Runs fast on the website and plenty
Overpriced , unethical charges
Overpriced, Hidden Fees, and Shady Practices – Stay Away! ⭐☆☆☆☆ My experience with the LiveChat app for WordPress has been nothing short of awful. They charged me for a service that
HelpCrunch – Live Chat, Chatbot &… Reviews
Easy to install and very nice looking chat widget
To stay closer to my clients, I decided to try the live chat option. I did a quick research on google and found that the software available today can do much more than just chatting with my website au
Great chat plugin
I’m a WP developer and sometimes my clients ask me to find and install live chat plugin for them. After a quick research and a few talks to support reps of different companies I decided to stick with
Neat chat and FAQs in one widget
Great piece of software. I tried intercom, zendesk and crisp together with helpcrunch, and the last one came up as an obvious winner for me. It’s really great that I can choose what to display in my w
More Chat Widget Worth Comparing
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Frequently Asked Questions
Is LiveChat – Live Chat Plugin for WP… or HelpCrunch – Live Chat, Chatbot &… more popular?
Which has better ratings — LiveChat – Live Chat Plugin for WP… or HelpCrunch – Live Chat, Chatbot &…?
Are LiveChat – Live Chat Plugin for WP… and HelpCrunch – Live Chat, Chatbot &… free?
Which plugin has better support — LiveChat – Live Chat Plugin for WP… or HelpCrunch – Live Chat, Chatbot &…?
Which plugin is updated more frequently?
Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.